We are going places, hop on board.

Our value is in our employees – smart, passionate, and fun people.

Grow with us! As a growing business, every NuAxis Innovations employee impacts the success, and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Intermediate Help Desk Support for a Full-Time position.

Job Summary:

We are seeking an Intermediate Help Desk Support professional to serve as the first point of contact for users seeking technical assistance via phone or email. The ideal candidate will have a solid understanding of office automation products, databases, and support tools, as well as experience in diagnosing and resolving basic technical issues. The Intermediate Help Desk Support professional will be responsible for performing remote troubleshooting of user issues through diagnostic techniques and pertinent questions, determining the best solution possible based on the issue and details provided by users, and communicating user issues to technical staff.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone or email.
• Perform remote troubleshooting of user issues through diagnostic techniques and pertinent questions.
• Determine the best solution possible based on the issue and details provided by users.
• Solid understanding of office automation products, databases, and support tools.
• Understanding of software systems and integrations
• Knowledge and understanding of Login.gov and how it relates to user access and application access
• Keycloak experience
• Communicate user issues to technical staff.
• Diagnose and resolve basic technical issues.
• Experience in the tracking of issues using JIRA.
• Experience in performing QA testing of Postgres databases.
• Perform SQL queries to confirm data in the application is correct in the database.
• Create SQL and PL/SQL scripts used to determine the accuracy of reports, data, forms, and processes.
• Receive customer service software support requests.
• Assist with the training of staff in training new users on information systems.
• Provide support to public users of government sites.
• Perform stress/regression testing on software.
• Create and update helpdesk documents in SharePoint or a Wiki.
• Create new user accounts and troubleshoot issues in software systems, such as JIRA and Confluence, along with varying COTS solutions.
• Use software such as Word, Excel, and Test Rail.

Qualifications:

• Bachelor's degree in Computer Science or a related field.
• At least 2 years of experience in a help desk or technical support role.
• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state-of-the-art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.

High technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years.

NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of a background investigation

At NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance. NuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process.

#NAI #DICE