This is a full time remote position within the United States.

The Orders Team within ERIS Orders Systems is seeking an Application Analyst. This individual will support Epic orders build across the Mayo enterprise. This individual will be responsible for build, configuration, testing and troubleshooting of Epic orders module in collaboration with the dependent teams and subject matter experts. This individual will be expected to participate in on-call rotation for handling incident tickets and assisting in the support and build of complex clinical workflows.

The position requires high level of analytical and organizational skills, sound judgment and decision-making ability, excellent verbal and written communication skills, and to work collaboratively across various teams. We are looking for a candidate with Epic certification preferably in Ambulatory or Inpatient Procedures Orders. Epic build and support experience is also preferred. The selected candidates must be willing to undergo Epic certification in a short amount of time.

Supports software programs or modules across multiple clinical and/or business functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications.
Maintains knowledge of existing systems and is certified in the vended application, as required. Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within Mayo Clinic and is able to validate data integrity of changes introduced.
Resolves customer problems with software and responds to requested improvements and enhancements.
Researches requests to determine scope, size and impact. Works with customers to elicit requirements through a variety of techniques. Validates requirement information with customers to ensure completeness, correctness, and clarity. Validates the developed solution to ensure it satisfies the stated requirements.
Functions as a liaison between clinical, business, and technical areas during the planning process. Builds credibility and rapport with customers to understand their needs.
Manages small- to mid-sized projects. Contributes to software testing activities.
May be required to provide 24/7 on-call support.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.