IT Support Help Desk Job at Peraton
Responsibilities:
We are searching for a talented IT Support Help Desk to become part of Peraton’s Citizens Security &Public Services, DHS supporting the United States Cost Guard Academy. This position will be in New London, CT.
What you’ll do:
Qualifications:
Benefits:
Peraton Overview:
We are searching for a talented IT Support Help Desk to become part of Peraton’s Citizens Security &Public Services, DHS supporting the United States Cost Guard Academy. This position will be in New London, CT.
What you’ll do:
The IT Support Help Desk will be responsible for the following, but not limited to:
- Tier I support for end user hardware, including windows-based workstations, laptops and tablets
- Tier I support of end user accounts, including active directory and MS Office 365
- Service desk operations support, including end user engagement and management
- Incident/Work Order ticket queue management and triage
- Hardware vendor warranty engagement support engagement for repairs and replacement
- Triage and network connection support for wireless devices
- Deployment and support for various network-connected printers
- Installation and troubleshooting of various software packages
Qualifications:
Required Qualifications:
- Requires High School level plus some advanced training. 4-5 years of experience.
- A + certification required (or must be able to obtain within 3 months of hire)
- Must be able to obtain Public Trust clearance.
Benefits:
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton Overview:
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Salary Range: Salary Minimum: $30,000 Salary Mid: $60,000 Salary Maximum: $75,000 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.
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