Are you the person your friends and family turn to for tech help? You enjoy troubleshooting problems and feel fulfilled when you’re able to resolve a problem? The IT Support Specialist - Helpdesk is responsible for supporting our internal technology needs. The incumbent manages day to day help desk needs of our company employees via email, phone, and internal chat communications, as well as works on internal projects to keep our technology current and relevant to the job functions performed here at LCS.

About Us

London Computer Systems (LCS) is a creator of business-critical software technologies located in Cincinnati, Ohio. Opportunities abound across multiple teams. Recognized as a Top Workplace every year since 2012, we proudly support our team members and strive to have an encouraging workplace culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and summertime grill-outs, to epic festivities and sports teams, we find ways to enjoy ourselves together!

Responsibilities

• Provide top quality support to our internal employees in regard to their technology needs.
• Perform imaging of PCs on a weekly basis for incoming new hires.
• Work within a team atmosphere to complete internal projects related to how we use technology within the company.
• Manage hardware lifecycle within the company.
• Identify security threats and working with our internal security team to manage them.
• Maintain a proper inventory of internal assets.
• Troubleshoot audio'video issues as needed.

Preferred Qualifications

• High School diploma required; Associate degree in related field preferred
• Prior experience in a helpdesk environment

• Strong fundamentals of networking concepts including TCP/IP, DNS, DHCP, & ICMP (in a production environment)
• Working knowledge of Windows products
• Knowledge of PC components and repair.
• Potential for seldom after hour needs as it pertains to internal projects.
• Availability to work in office 5 days a week

Benefits:

• Health, dental, & vision insurance
• Wellness program with rewards for healthy activities
• 401(K) with employer match
• Profit sharing
• 9 paid company holidays
• Paid time off
• Life insurance
• Paid medical leave/disability insurance
• Contemporary office building, wooded campus with nature trail
• On-site fitness center
• One of Cincinnati’s “Top Places to Work”

Candidates must live in the Greater Cincinnati area or be willing to relocate.

LCS is an Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

**Email communications from LCS may appear in Junk, Spam, or Promotions (Gmail) email folders. We recommend checking all email folders while communicating with us.