About us

Established in 1998, Apex Technology Group is headquartered in Cranston, RI, with offices in Connecticut and Massachusetts. Our IT engineers are certified with Microsoft, Cisco, Aruba, Dell, Apple, HP, Google, Palo Alto, Barracuda and more. Services include IT strategy, network design, procurement, project management, installation and ongoing support.

Our approach is customer-centric, with a proven track record of providing higher IT service levels at a reduced operating cost. At Apex, we are big enough to handle any IT problem, and small enough to provide custom support solutions to fit any environment.

Our work environment includes:

• Collaboration
• On-the-job training
• Growth opportunities

As an IT Support Technician you will be responsible to delight and support Apex clients’ end-users utilizing industry standard tools and best practices troubleshooting techniques. They will work with Apex Level 2 & 3 Network Engineers to quickly, and efficiently, resolve trouble tickets in a timely manner. In addition, the IT Support Technician is responsible for the monitoring and maintaining client networks availability, reliability and performance. In all circumstances, is responsible for accuracy and currency of tickets on Apex’s case management system, enthusiastic and regular communication with Apex clients on matters of support and maintenance.

The ideal candidates will have an Associates Degree in Computer Science or a related field, as well as the ability to work well under pressure and complete assignments within deadlines. We are looking for enthusiastic and experienced candidates who are excited about the opportunity to grow their careers by joining a new, rapidly expanding organization.

In addition to these responsibilities, this position will be available for dispatch to perform on-site support assignments and projects, as well as participate in the engineering on-call rotation (likely after 6-9 months of full-time employment).

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Waltham, MA 02452: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable remotely triaging client issues using best practices troubleshooting techniques?

Education:

• Associate (Preferred)

Experience:

• IT support: 2 years (Preferred)

Work Location: In person

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