This high impact individual contributor role is responsible for implementing new revenue streams as measured by total revenue and average revenue per customer. This position will partner closely with Mass Markets Business Unit Leaders and will need to interface with VP and director-level leaders in the technology and operations organizations. This role will need to collaborate closely with other members of the product organization to achieve results. This individual will successfully deploy solutions that will generate revenue through new product lines, improved sales penetration, capital efficiencies through technology advances and operational efficiencies through process improvements and automation. This role will also be responsible for implementing an ideal end to end customer journey and will identify & lead efforts to address areas of greatest opportunity to improve the customer experience. This position requires strong project management skills, political and financial acumen, excellent abilities to collaborate and influence cross-functionally, a high bias for action and sense of urgency and a passion for delivering a differentiated customer experience.

Partners with and holds the Product Manager accountable for defining new products and completing the necessary steps towards an approved business case with a sense of urgency
Supports business case development to evaluate product concepts and secure funding approval
Responsible for the successful deployment of Mass Markets Products from ideation through implementation
Defines Key Performance Metrics for each capability to ensure proper business prioritization and to measure the success of implementation using a data driven approach
Facilitates defining and documenting the target customer experience. Uses voice of the customer feedback for continuous improvement.
Assesses and adjusts product deployment schedule and priority to maximize revenue, improve margins and align with corporate strategic direction
Understands and executes within the broader organizational framework. Spearheads cross-functional teams to achieve results. Effectively influences and delegates to achieve objectives
Identifies and develops key partner and vendor relationships.
Owns the product portfolio financial health
Develops resolutions to complex problems that require frequent use of creativity
Uses judgment within broadly defined policies and practices
Performs in an internal expert role
Communicate, both written and orally, skillfully, and appropriately with stakeholders and executives

The ideal candidate will have demonstrated leadership success and strategic abilities. He/she must be able to portray rich interpersonal skills:

• Maturity and leadership experience to direct a large cross functional team.
• Ability to work on fast-paced, complex projects with tight deadlines.
• Self-starter with demonstrated ability to work from program objectives to proactively identify and engage appropriate resources needed to achieve these objectives.
• Ability to manage high profile projects with heavy stake-holders interaction.

• Bachelor's degree or equivalent education and relevant experience
• 8+ years related experience
• Obsessed with creating an outstanding customer experience
• Demonstrates experience with agile development and lean practices
• Highly organized, PM expertise
• Ability to manage complex issues end to end
• Excellent written and verbal communications skills with strong copywriting and design skills
• Exhibits a growth mindset, an ability to take risks, question norms, unlearn old habits & to not take one’s self too seriously
• Proven experience managing conflicting priorities - someone willing to challenge the status quo
• Takes the initiative to develop new strategies and outside-the-box ideas
• Works independently and within a team
• Great at building and maintaining relationships across various organizations
• Strong within cross organizational teams using exceptional problem-solving skills
• Adept at using all Microsoft Office products and collaboration tools