At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are collaborative, take initiative, and get stuff done we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenues.

Job Summary:

Our company is seeking a highly motivated and experienced Manager to oversee our Customer Onboarding team. The Manager will be responsible for the oversight of 2 team leads with individual contributors, ensuring that new customers have a positive and seamless experience during the initial phases of their engagement with our company. The manager will be responsible for creating and implementing onboarding procedures and protocols that align with the company's objectives, goals, and mission.

We're ideally looking for the right candidate who can work from our Vancouver, WA office a minimum of three days per week on a hybrid schedule.

Responsibilities:

• Manage and lead a team of onboarding team leads, providing guidance, support, and motivation to ensure team members are meeting performance expectations.
• Develop and implement onboarding procedures and protocols that align with the company's objectives, goals, and mission.
• Collaborate with cross-functional teams such as sales, customer success, and product development to ensure a cohesive onboarding experience for new customers.
• Monitor and evaluate team performance and customer feedback to identify areas for improvement and make recommendations to upper management.
• Develop and maintain metrics and reporting to measure the effectiveness of the onboarding process.
• Develop and maintain strong relationships with new customers to ensure a positive and long-lasting relationship.
• Continuously monitor industry trends and best practices to ensure the company's onboarding process remains competitive and effective.
• Ability to handle and resolve customer escalations in a timely and effective manner while maintaining a positive and professional demeanor.
• Proven ability to build a positive team culture for individual contributors (ICs) that fosters collaboration, accountability, and innovation.
• Demonstrated experience in identifying, creating, and implementing performance evaluations and engagement initiatives to increase ICs' productivity, job satisfaction, and retention.

Requirements:

• 3+ years of experience in a leadership role, preferably in customer success, customer service, or sales.
• Demonstrated experience creating and implementing onboarding procedures and protocols.
• Strong communication and interpersonal skills, with the ability to effectively communicate with internal and external stakeholders.
• Proven ability to manage and motivate a team to achieve results.
• Excellent analytical and problem-solving skills.
• Experience with Salesforce or other CRM platforms is a plus.

If you are a proactive and results-oriented leader with a passion for customer success and onboarding, we encourage you to apply for this exciting opportunity.

The US base salary range for this position is $96,000 - $132,000 + bonus + equity + benefits.

Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

About us:

For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects.

Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number.