Manager, IT Asset Management Job at Summit Health CityMD
Career Opportunities at Summit Health and CityMD
Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.
We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.
Join our team!
Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.
Job Description
We are looking for an IT Asset Management (ITAM) to join our IT Support Services team. The ideal candidate will oversee the daily maintenance of the end‐to‐end IT asset lifecycle for the organization. This individual will be responsible for the purchasing, tracking and inventory of all IT hardware, ensuring that end-user laptops and computers have the latest images, tested and ready for deployment, helping the organization leverage our ServiceNow ITAM module to manage our product lifecycle.
Responsibilities
Knowledge & Experience
Work Conditions
Responsibilities
- Manage the daily activities of the ITAM team.
- Monitors ServiceNow queue to ensure resolution and escalation of requests to meet or exceed service level performance goals.
- Acts as coach and mentor to ITAM team and assists with development and improvement of team morale, skillset, and performance.
- Processes request for IT hardware and assists with end-user deployment, including packaging equipment for outgoing shipments and tracking hardware location changes, ensuring accurate accounting of all assets.
- Processes and validates incoming shipments of IT equipment and maintains organization of inventory storage rooms.
- Partners with ServiceNow administrator to ensure data integrity and ongoing enhancement of the IT CMDB (Configuration Management Database) to maintain accuracy.
- Provide Audits and metrics reports on all assets based around life cycles. Projects spend to replace and maintain hardware over the hardware lifespan.
- Work in conjunction with the IT Desktop Team in relation to asset distribution and recovery to ensure a high level of service.
- Work with IT Management team, and other key stakeholders, to refine and improve current IT Asset Management processes and lifecycle.
- Performs tasks associated with returning defective and broken items for warranty repair and end of lease returns.
- Coordinates recycling of e-waste and breaks down cardboard and shipping materials.
- Partner with System Engineers to maintain latest computer images.
- Collaborates on annual CAPEX/OPEX planning in relation to IT assets.
- Constantly monitor inventory for opportunities for improvement and implement improvement initiatives.
Knowledge & Experience
- Bachelor's degree and or 5-10 years of relevant Information Technology experience.
- 3-5 years of IT personnel management experience.
- Prior experience must include a minimum of 3 years of IT Asset Management experience, including IT Asset Management policy / processes documentation.
- Experience with ServiceNow application or other asset management platforms.
- Excellent knowledge of PC and desktop hardware and internal components.
- Hands-on hardware troubleshooting experience.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to read and understand technical manuals, procedural documentation and OEM guides.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Pallet lift operation knowledge a plus.
Work Conditions
- Sitting, standing, or walking for extended periods of time.
- Shipping and receiving computer equipment in bulk.
- Lifting and transporting of moderately heavy objects, such as computers, printers and peripherals.
Total Rewards at Summit Health CityMD
Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards“.
Here at Summit Health, our total rewards include, but are not limited to:
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We’ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
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Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
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Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts.
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Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
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Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
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Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
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Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
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Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
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Reach Professional Goals – Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
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Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit,
https://www.consumer.ftc.gov/JobScams
or file a complaint at
https://www.ftccomplaintassistant.gov/
.
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