Come join Total Airport Services and watch your career take off!

Are you looking for a unique and rewarding opportunity while working in the aviation industry? Do you thrive in a fast-paced, exciting environment? Do you enjoy working flexible hours while being part of a dynamic team? If yes, then you are the perfect candidate for a career as a Passenger Services Manager on Duty.

Successful Passenger Services Manager on Duty will be able to:

• Be a champion for safety through accountability, awareness, and communication.
• Conduct monthly safety meetings for all employees (without exception) and meet TAS a safety requirement.
• Conduct flight audits, station audits, and "at-risk" behavior audits.
• Communicate and instill safety awareness in all employees, including new hires.
• Manages operation coordination (Staff schedules/ground support equipment for both Passenger and Cargo).
• Ensure the proper scheduling of Supervisors, Leads, and Agents. Assigns agents based on equipment certification (use master training list) or other special certification (Dash8, cross-trained warehouse/ramp, etc.)
• Review all daily, weekly, and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
• Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes. Conduct employee shift briefings and team meetings as required
• Communicates daily with airline customer regarding cargo, load/unload requirement, ramp/parking requirements, flight schedule, and other request (house stalls, etc.).
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Observe and ensure full compliance with uniform and appearance guidelines and inspect facility daily, including supply rooms, storage rooms, storage, break rooms, and office areas.
• Investigate all service failures, including chargeable delays, baggage/cargo/mail mishandling.
• Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans.
• Review key performance indicators (KPI's) and convey necessary actions if needed.
• Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
• Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
• Monitor the impact of operational irregularities on costs and ensure out of scope is documented and approved accordingly.
• Monitor and ensure compliance to all FAA, TSA, and DOT regulations establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners.
• Attend all local airport tenant, security, and safety meetings.
• Investigate, report, and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary to discuss issues and concerns.
• Hire the best talent and follow recruiting and hiring practices and procedures.
• Aptitude to develop the team, provide succession planning, and re-engineer business processes as demanded by changes in the business
• Coach and train employees in their communication, feedback, recognition, and interaction responsibilities with the employees who report to them.
• Offer development opportunities for team members through the creation of performance expectations, mentoring, and conducting regular performance evaluations.
• Able to work with a multinational workforce, and to adjust to the local conditions of the station. Drive Employee Engagement and Reward and Recognize Employees and set up Quality Culture teams.

What Do You Need?

• A valid Driver’s License & Social Security Card
• At least 2 years previous experience in Passenger Services.
• Be a minimum of 18 years old.
• Be able to pass a background check and drug screen.
• Eligibility to obtain necessary credentials and clearances
• To be punctual and commit to your assigned schedule

Why Join Our Team?

• Get $250 for referring others
• Paid Time Off and Sick Leave
• Medical, Vision and Dental Benefits
• Career development and training from our dedicated leadership team

The sky is the limit for our TAS Team!

We reserve the right to modify or revise the job description in part or in its entirety. Reasonable accommodations will be made in accordance with governing law. We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive considerations for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state, and local laws.