Duties:

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.

• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.

• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.

• Proactively approaches dissatisfied customers and implements customer service recovery measures.

• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.

• Obtains translation services as needed for customers.

• Participates in clinic meetings to assist in planning optimal patient flow for session/day.

• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.

• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Candidate must be adaptable, flexible, and composed in a fast-paced setting.

Skills:

• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.

• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary.

Bilingual in Spanish/English a preferred

Education:

REQUIRED- 2 years of related experience

ONE of the Certifications or Registrations listed below:

CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or

CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or

EMT - Emergency Medical Techn Texas Department of State Health Services Or

EMT-A - Advanced EMT Texas Department of State Health Services Or

EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or

EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or

EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or

LIC PAR - Lic-Paramedic Texas Department of State Health Services Or

NCMA - National Cert Med Assistant National Center for Competency Testing Or

NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or

RMA - Registered Medical Assistant
American Association of Medical Personnel,
American Allied Health, American Medical
Technologists, or American Registry of Medical Assistants

Certifications & Licenses: BLS - AHA

Required

• PEDIATRIC

Location:

Austin Address: 13917 W. Hwy 71, Suite A
Postal Code:78738

Shift:

Monday-Friday 8am-5pm

Traveling between clinics if needed (Bee Cave, Spicewood, Dripping Springs, Belterra).

13 WEEK CONTRACT