JOB DESCRIPTION

At Riverview Health, we focus on improving the healthcare experience for those we serve, including our employees. Although Riverview Health is Noblesville’s largest employer and one of Hamilton County’s ten largest employers with a staff of more than 1,300, we provide a close-knit work environment where everyone feels like an invaluable member of the team. We do this by creating a culture that’s supportive, positive and empowering.

The Medical Office Referral Clerk at Riverview Health is caring, patient, detail oriented and demonstrates exceptional customer service in the outpatient healthcare setting. The Medical Office Referral Clerk contributes to successful patient outcomes through their work in obtaining authorizations from managed care insurance companies for patient referrals to in-network specialists and in office surgical procedures, scheduling outpatient and inpatient procedures, communicating necessary prep information, and pre-registering patients.

JOB RESPONSIBILITIES

• Answer the telephone, schedule appointments and greet patients, providing excellent customer service.
• Initiate telephone and/or written requests to managed care insurance carriers and obtain authorization for referrals prior to patient's scheduled appointment with specialist, radiology or for procedures. Provide documentation of authorization obtainment and maintain referral and authorization records.
• Counsel patients in the office, and over the telephone, regarding the referral requirements of their insurance carrier.
• Receive and process payments from patients for professional services. File medical record documents and maintain medical records. Assume information management responsibilities.
• Communicate changes in patient condition to the physician.
• Use and demonstrate the principles of infection prevention, reduction, and control as appropriate for the medical office setting.
• Notify management of changes in workload to maximize productivity.
• Interact appropriately, professionally and compassionately with patients, patient families, co-workers, other physician offices, hospital department personnel and all other entities.
• Other duties that contribute to the efficiency and success of the medical practice and Riverview Health.

APPLY TODAY! We look forward to your application and interest as we empower our employees to provide excellent service, every patient, every time.

Riverview Health is an Equal Opportunity Employer and is located throughout Hamilton County, Indiana.

JOB REQUIREMENTS

Education Requirements:

Experience Requirements:

• Minimum Required: Two (2) years experience in a healthcare setting performing related tasks.
• Preferred: Five (5) years of experience in a healthcare setting performing related tasks.