Our Mission

Since 1887, East Wisconsin Savings Bank has remained committed to our original mission statement:

“To afford our members a safe and profitable investment of their savings and to aid them in acquiring homesteads and other property. “

For over 135 years, we have been a local, member owned, savings bank dedicated to helping Fox Valley people with their financial needs.

Our Vision

• To create an amazing and memorable experience for every member, every time they come in contact with an East Wisconsin Savings Bank employee
• To do this at a level that causes the members to rave to others about the experience
• To make employees a priority by creating a fun and enthusiastic environment in the offices that fosters a commitment to this type of service
• To build and strengthen our relationship with the members by developing a financial partnership based on trust and respect

If our mission and vision resonate with you and you are ready to start your career with an established and recognized business in the Fox Valley, consider joining our East Wisconsin team.

Position Summary

If you enjoy working with members of our community, have a high attention to detail, and are ready to start your career in the financial services industry, check out this great opportunity!

The primary responsibility of the Member Experience Representative is to ensure a positive member experience by providing friendly, professional, and accurate service to our members in the lobby, drive-up window and over the phone.

This role will work at both our Appleton and Grand Chute locations.

Key Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the key job responsibilities.

• Responsible for processing daily transactions including withdrawals, deposits, loan payments, loan advances, cashing of checks, etc.
• Accurately resolve or address member questions and concerns.
• Promote and educate members on EWSB products and services.
• Run a full-service window to ensure friendly, efficient and courteous member service. Balance cash drawer daily.
• Complete daily administrative tasks assigned by the Member Experience Leader.

Education and Skills:

• High school diploma or equivalent required.
• Previous experience working in a financial institution beneficial, but not required.
• Previous experience working with money and in a customer service role highly desired.
• Ability to effectively problem solve in a timely manner
• Proficient mathematical and computer skills
• High attention to detail and great time management skills
• Ability to effectively communicate with members of our community
• Ability to work on a team and individually
• Ability to quickly adapt to changing needs.

Benefits:

Here at East Wisconsin Savings Bank, we understand that our team members need much more than just a paycheck. For that reason, we’ve designed a holistic benefits package to meet the needs of our staff.

• Two health insurance options with 75% of your premium paid for by the Bank no matter what coverage level you elect
• Employer contributions toward your Health Savings Account.
• Dental insurance with 75% of your premium paid for by the Bank no matter what coverage level you elect
• 401(k) with 5% employer match and year-end profit sharing
• Vision insurance
• Free counseling services through our Employee Assistance Program (EAP) for you and your family
• Employer-paid life, AD&D, and long-term disability insurance
• Additional life insurance options and group discounts for AFLAC products
• Up to 11.5 paid holidays per year and paid time off (15 days in year 1)
• Paid time off to volunteer at local non-profits

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• No experience needed

Physical setting:

• Office

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to work the occasional 3-hour shift on Saturdays (once every 3-4 weeks)?

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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