Sentara Healthcare is hiring for a Member Outreach Representative for Optima Health, Remote in North Carolina and Virginia!

Sentara Healthcare is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider. Offering hundreds of sites of care including 12 hospitals and multiple services that supports an 858,000-member health plan.

Job Description:

Directly initiates outbound member outreach and education calls, following presentation scripts, and capturing health assessment and other member data as directed, using automated database. Probes for member understanding of plan benefits and rules and assesses for barriers to access or compliance.

Qualifications:

• High School Grad or Equivalent
• Customer Service 2 years
• Health Coaching 2 years
• Clerical 2 years
• Customer Relations 2 years
• Microsoft Word, Excel
• Typing Speed 30+ WPM

About the Company:

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. To expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, https://www.sentaracareers.com/explore-sentara/benefits/

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

keywords: clerical, customer relations, customer service, health plan, health coaching

• High School Grad or Equivalent

• Clerical 2 years
• Customer Relations 2 years
• Customer Service 2 years
• Health Coaching 2 years

• Microsoft Excel
• Microsoft Word
• Typing Speed 30+ WPM