POSITION SUMMARY:

The primary responsibility of the Mutuel Clerk is to assist guests with placing wagers on horse racing and sporting events from around the globe. All duties are to be performed in accordance with departmental property policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Write, verify, and make payments on tickets for race and sports wagers in accordance with department policy and procedures and ensure compliance to applicable jurisdictional gaming statues and regulations
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
• Stock Race & Sports book Writer/Cashier's stations with adequate supplies; keep all stations neat and clean
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests
• Create and enter player tracking cards
• Ensure the protection of customer’s rewards and adherence to credit lines
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
• Perform other job-related duties as requested

PREFERRED:

• Six (6) months of cash-handling experience
• Experience in race and sportsbook
• Experience in a similar resort environment
• Bilingual, with English as primary or secondary language

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Gaming Registration

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to work in and adapt to a dynamic and frequently changing environment
• Working knowledge of sports
• Proficient cash-handling and math skills
• Basic computer and reservation software skills
• Able to effectively communicate in English, in both written and verbal forms
• Ability to work under pressure
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Basic knowledge of reservation and computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

WORKING CONDITIONS:

• Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas