As a YWCA employee, you’ll enjoy knowing that every day you make a difference in the lives of people who seek our services. You’ll be an integral part of a culture that celebrates individual contributions and values meaningful work and authentic connections.

YWCA’s dedication to our mission is only equal to our dedication to our employees.

Benefits:

• Comprehensive benefit program including employer-paid medical and dental
• 16 paid holidays
• Retirement plan that contributes up to 14 (%) percent
• 12 paid sick / 10 paid vacation days your first year, increasing with length of service
• Tuition Reimbursement Program
• Employee Assistance Program
• A feedback culture that is mission driven by meaningful work and authentic connections, where individuals are celebrated and appreciated.

“My experience… has exceeded my expectations ten-fold. I’m so happy to be a part of a team who values autonomy, empowerment, emotional connection, and motivation to do what is right.”

• Family Advocate Team Member

The Family Advocate serves residential client by providing on-site support in a non-judgmental, trauma-informed manner. Working collaboratively with clients, assesses immediate client needs and implements methods and resources to meet those needs. This position documents house activities, performs case management, operational and administrative duties, determines appropriateness and safety of client participation in the residential services program. In addition, the Family Advocate responds to crisis line phone calls as needed and is available to be on-call on a rotation basis for vacation/Holiday coverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed:

Advocacy

• Performs intake, on-going assessment, and develops individualized, goal-oriented service plans to enhance safety, stability and self-sufficiency for clients and their families.
• Assists in achieving goals through advocacy, information and referrals concerning legal, health, housing, public entitlements, family dynamics, substance abuse and other service needs.
• Assists in the development and use of personal and community resources; teaches and enhances problem-solving and self-advocacy skills.
• Assists in safety planning, coordination of court and/or mediation accompaniment, and general assistance with the law- enforcement aspects of victim services.
• Provides emotional support & crisis intervention in person and on the hotline.
• Provides translation services as needed via the phone and in person.

Reporting

• Maintains accurate records and client files both physical and electronic files.
• Updates and maintains advocate shift notes. Provides regular statistical reporting as required.

On-Site Duties

• Provides client safety security checks. Ensures that House Rules are understood and followed
• Assists residents with parenting education and support as needed.
• Assists with house operating needs, maintenance and/or clean up.

Minimum Qualifications:

• Any combination of education, training and experience that would provide the opportunity to acquire the knowledge, skills, and abilities to perform the position essential duties and responsibilities.
• Good to excellent oral, written, and interpersonal communication skills, including ability to relate to diverse clientele and community population via telephone and in person.
• High school diploma or equivalent.
• Willingness to be “on-call” on a rotation basis on holidays and/vacation coverage.
• Excellent time management and organizational skills; ability to hit deadlines.
• Excellent oral, verbal, and written communication skills.

Preferred Qualifications:

• Two years’ work or volunteer experience in a human service setting preferred.

Conditions of Hire:

• Prior to employment, ability to pass agency criminal background check, TB test and physical.
• Prior to employment must have proof of COVID-19 vaccination and booster.
• Valid driver’s license and current automobile insurance

SCHEDULE: Part-time (24 hours per week) Thursday, Friday and Saturday 10:00pm-6:00 AM

RATE OF PAY: $23.00-$25.00 per hour

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Job Type: Part-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Santa Rosa, CA 95404: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Crisis intervention: 1 year (Required)

Language:

• spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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