What happens between when a customer clicks “Buy” and the order shows up on their doorstep? How did the product made in Europe get to our American warehouse? If you want to be one of the people behind that eCommerce magic, we invite you to apply for this role.

As Operations Analyst, you will learn what it takes to successfully manage the operations of a portfolio of growing eCommerce brands. You will act as the point-person within several operational processes and will support the Operations Team with on-going projects. A successful candidate is curious and often finds themselves as the person at the table asking “why?” or “is there a better way?”.

The Operations Analyst will also have the opportunity to collaborate with various departments and work on cross-functional projects. Whether it is communicating inventory or helping the customer success team track down an order, you will partner with multiple functions throughout Balsam Brands.

This position reports to the Operations Manager. This is a full-time position located in Redwood City, California. This role is expected to work in a hybrid model, which includes two days in-office.

What you’ll do:

• Use technology to facilitate the movement of orders and inventory
• Learn how to monitor supply chain and financial metrics to optimize the costs and experience of shipping to customer
• Work with supply chain, customer service, internal cross-functional partners and external vendors
• Partner with remote teams across geographies using a variety of technology
• Participate in making process improvements and solving operational challenges
• Become an expert in various operational processes such as handling the portfolio of shipping service providers for different product categories and markets, supporting customer service needs and ensuring that inventory counts are consistent between internal systems and warehouses

What you bring to the table:

• 1+ years of experience in Operations, eCommerce experience a plus
• Bachelor’s degree preferably in Business, Economics, Engineering, and/or Supply Chain
• Master’s degree preferred
• Strong written and verbal communication skills
• Demonstrated history of teamwork, including a willingness to jump in to help accomplish tasks
• Inquisitive mind and analytical approach to solving problems
• Attention to detail
• Self-starter with a can-do attitude
• Proficiency with Microsoft Office, especially Outlook and Excel; ability to learn software programs

Notes: This is a full-time, permanent position with benefits. Please submit a cover letter and resume.

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines - and most recently, Windsor, Canada!

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Competitive compensation, including a cash-based incentive plan
• Comprehensive Medical, Dental, and Vision coverage, with 100% of insurance costs covered for team members, and 85% covered for dependents
• Medical, transit, dependent care FSA

• Company-paid life and AD&D insurance
• Short and long-term disability insurance
• 401(k) with dollar-for-dollar company match up to $4,000
• Employee Assistance Program (EAP) and other mental health and wellness perks
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
• Annual continuous learning benefit up to $1,000 per person, per fiscal year
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
• Valuable extras: identity theft protection, subsidized parking, subsidized gym membership

The base pay range for this position in Redwood City is: $51,000-$70,000 annually. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

#LI-Hybrid

All your information will be kept confidential according to EEO guidelines.