Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests. Customer Engagement and Order Management
- Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices).
- Support customers with all their administrative and technical questions (EDI/MyDuPont), which requires to develop a good understanding and knowledge of the products & services offered by DuPont Mobility & Materials business.
- Build working relationships with commercial team partners to exceed customer expectations
- Analyze customer ordering patterns to anticipate customer needs
- Respond to customer inquiries and complaints in a timely manner
- Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, etc.)
- Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
- Quickly identify and own resolution of customer issues
- Responsible for investigating and driving timely resolution of customer disputes.
- This involves interaction with the customer, credit and sales rep
**SNVA Ventures is a proud equal opportunity employer. We cherish diversity and harbor inclusivity. Any discrimination on basis of race, religion, color, nationality, gender, sexual orientation or other applicable legally protected characteristics is forbidden.**
Job Type: Contract
Pay: $24.00 - $30.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: On the road
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