Build your Career with an Industry Leader

Multi-Color Corporation and Fort Dearborn have merged and are now the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that is committed to excellence and industry leadership for over 110 years.

The Order Technician is responsible to manage, direct, teach and communicate the development of our customers’ orders pertaining to graphic design, product construction and manufacturing capabilities.

Why work at MCC:

• Compensation: $20.00 - $25.00 hourly
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating holidays

Responsibilities:

• Responsible for reviewing and approving all supplied components related to product design and manufacture prior to project coordination and assembly in order to build quality into the final results.
• Directs communications with the customer, sales representatives, manufacturing and customer relations.
• Approve and assist in the development of security components pertaining to the design and manufacturing of individual games/promotional pieces.
• Assume responsibility for customer requests for further information and assistance in product development/design.
• Provide specific and consistent ongoing training in manufacturing capabilities, design development to the customer relations reps and support personnel.
• Communicate to all co-workers assuring the customers’ needs, quality expectations and requests are provided and understood.
• Answer questions from personnel at all levels of the organization regarding customer and sales reps expectations on product development/design.
• Participate actively in quality management processes
• Communicate any additional time/charges incurred due to product design needs.
• Build and maintain a professional relationship with all customers of WS Packaging Group:
• Telephone communications
• Customer visits
• Plant visitations
• Works closely with customers’ agencies in relationship with their promotional activities.
• Approve invoices of outside services ordered through Customer Service, i.e., tooling and various press components.
• Duties may be change or additional duties assigned.

Qualifications:

• Requires a high school diploma or general education degree (G.E.D.). Two year certificate from college or technical school preferred.
• Previous experience working in the label/printing industry required. 3 – 5 years experience working with customer orders in a Customer Service or production capacity preferred.
• Strong interpersonal & communication skills, both written & verbal
• A thorough understanding of or ability to learn the production/Press capabilities in WS Packaging Group – Neenah
• Resourcefulness and independent judgment in the making of consistent decisions and recommendations.
• Knowledge of Microsoft Office Software including Outlook, Word, and Excel,
• The ability to learn company specialized software programs.
• Basic math skills to perform addition, subtraction, multiplication, and division.
• The ability to read and comprehend measurements on a ruler.
• Solid verbal and written communications skills with strong ability to follow written or verbal instructions
• The ability to read and comprehend documents such as safety rules, operating and maintenance instructions, procedures, and work instructions.
• The ability and willing to work overtime as needed.
• The ability and willingness to be a cross-functional employee that can work with multiple teams within the organization to achieve success
• The ability to devise multiple alternative solutions based on limited assumptions and information

MCC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. MCC Label is an equal opportunity employer.

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