Patient Access Manager (FT) Job at East Boston Neighborhood Health Center
Manager South End Patient Access
South End, MA
Full-time, benefit eligible
South End, MA
Full-time, benefit eligible
Job Description Summary
The Patient Access Manager is responsible for the operational excellence of all registration, member services, and clerical activities in most health center operations. Assures departments’ delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. As of 10/1/10, directly manages 1 Supervisor, 1 Team Leader, 2 Insurance Coordinators, 3 Member Advisors, 7 Patient Access Representatives, 1 Cash Coordinator/Registrar, and indirectly supervises another 19 Patient Access Representatives/Coordinators and 2 Patient Flow Coordinators. This staff is responsible for registration, check in/out, insurance verification cash collection, appointment scheduling, referrals, member services, including PCP assignments and patient feedback and satisfaction. This position manages human resources to promote positive employee relations and assure quality services. Coordinates training of Patient Access Representatives/Coordinators and Member Advisors, and all other staff performing the registration and member service function. Assists the Vice President of Patient Access in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience throughout the registration and check in process. Also assists with special projects pertaining to increasing patient access to services at the health center
EDUCATION:
Four year college degree or combination of education and experience.
EXPERIENCE:
- Minimum of 3 to 5 years supervisory experience.
- Knowledge of managed care, the various insurance plans, registration practices and protocols strongly needed.
- Understanding of and experience with EBNHC systems, processes, policies and procedures a plus.
- Minimum of 3 to 5 years work experience in a health care or customer service environment.
SKILLS/ABILITIES:
- Strong leadership, initiative, and supervisory skills.
- Exceptional customer service and problem solving skills.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Awareness and appreciation of the continuous improvement processes.
- Strong computer skills.
- Awareness of state of the art technology to solve operational issues.
- Analytical skills necessary to review reports and identify trends/issues.
- Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.
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