WHO WE ARE

PromptCare is a leading provider of home respiratory and infusion services, serving pediatric and adult patients in 18 states from 29 locations throughout the Eastern and Mid-Western United States. Our Hi-Tech, Hi-Touch care offerings deliver superior patient care and outcomes making PromptCare a preferred partner for hospitals, physicians, and payors. PromptCare currently services 2,800 ventilation patients, 850 infusion patients, and 3,400 enteral nutrition patients. We estimate that we are the largest provider of ventilation care to pediatric patients in the U.S. Our mission is to be the preferred choice for superior management of complex cases, providing unsurpassed clinical expertise, reliable service, and boundless compassion in transitioning patients to the home setting and reuniting them with their loved ones. Our Differentiation consists of an unrivaled team of respiratory therapists, nurses, dietitians, pharmacists, and other care professionals who provide highly sought-after expertise, advice, and patient care. We are the “go-to” provider in our markets among leading pediatric hospitals and care facilities to handle the most acute patient situations. PromptCare holds an expansive payer network participation, supported by a robust billing & collections operation.

PromptCare is looking for a Patient Account Representative to join our Accounts Receivable Team. This is a full-time position, Mon-Fri flexible work schedule, 40hrs. per week. The position is open to Hybrid out of our New Providence, NJ location or 100% remote.

Job Summary

The Patient Account Representative is responsible for performing timely and accurate submissions of claims and/or related collection follow-up. Follow established reimbursement practice to maintain accounts receivable.

• High School Diploma or equivalent. College degree preferred.
• Medical Collections experience required. Home Infusion Collections experience is preferred.
• Knowledge of Microsoft Office suite products.

Job Responsibilities, included but not limited to:

• Routinely review accounts receivable and ensure that collectability is accurately reflected.
• Prepare adjustments and write-offs for data entry.
• Maintain Master Files and allowable for assigned payors. Prepare status change forms for data entry as needed.
• Keep management apprised of patient or payor issues.
• Complete reimbursement projects to affect specific team/department issues.
• Follow established reimbursement processes to ensure effective and efficient A/R resolution.
• Submit primary and secondary claims in accordance with internal billing instructions and individual payor requirements.
• Review all work to assure accuracy prior to submission to your co-workers or supervisor.
• Clearly transfer/convey all information in a written or verbal method to assure accurate and timely communication.
• Cross train supporting departmental efforts.
• Adhere to the monthly, quarterly or annual closing schedule.
• Keep all patient, employee and financial information confidential, in accordance with company procedure and HIPAA Regulations.
• Various and sundry duties as assigned by management.

Physical Demands

Seating for long periods.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Plum Benefits Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.