Oak Health Center is a comprehensive outpatient mental healthcare clinic. Our goal is to provide compassionate care to all those seeking mental wellness. If you enjoy working in an environment that puts people first and treats every visitor with care and respect, join the OHC team today!

Patient Care Coordinators carry out several aspects of the Oak Health Center administration, including:

• Under the supervision of the Office Manager, performing duties in assisting clients for intake process, for return follow up sessions, for rescheduling appointments

• Answering phone calls, logging every message, relaying messages to providers

• Managing incoming/outgoing faxes

• Greeting arriving clients, alerting providers, taking payments

• Providing courtesy reminder texts/emails/calls

• Providing triaging - provider, patient and pharmacy

• Maintaining complete patient charts

• Communicating with OM any office concerns

• Communicating with providers any clinical concerns

• Maintaining competency with the EMR system and calendar, DOXY/Facetime

• Assisting providers with letters/forms/consents

• Gaining awareness of safety precautions for the client who is DTS/DTO

• Answering enquiries by phone and in person in a helpful, respectful and efficient manner

• Maintaining appointment schedule and manages rescheduling/cancelling

• Maintaining electronic medical record, including the patient chart

• Ensuring or protecting patient confidentiality

Hours and Location:

• Works up to 40 hours per week at Oak Health Center, Fullerton location.

• Is also available by email and phone to PCCs to answer queries during clinic hours

General Skills and Abilities:

• Customer service and interpersonal skills

• Ability to work well in a team environment

• Good written and verbal communication skills

• Proficiency with a computer including using the internet, the electronic medical record, Google, and MS Office software.

• Speed and accuracy even while multitasking

• Average typing speed: >65 wpm

• Good problem solving skills

• Efficiency, organizational skills

• Reliability, adaptability, and flexibility

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
To keep our staff as safe as possible we provide patient care remotely. Our PCCs work onsite in their own workspaces with barriers for personal safety and updated cleaning procedures.

Work Location: In person

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