Banking/Finance Opportunity

Full Time Plastic Specialist II

Deptford, New Jersey

Job Summary:

Responsible for general administrative functions that contribute to the operations of the Deposit Operations department.

What you will do:

• Conducts such transactions as, but not limited to: ATM, Visa Debit/Credit Card processing, stop payments, daily settlements, downloads and disburses monthly reports for review by other departments, reviews fraud alerts and assists with the processing and resolution of fraudulent transactions.
• Researches accounts for members and executes requests for card orders, reissues, fee refund, account updates, etc.
• Researches and retrieves legal documents as required by subpoena.
• Operates office machines such as, photocopiers, scanners, facsimiles machines, voicemail systems, and personal computers.
• Scans, retrieves and organizes documents from internal databases and other sources.
• Acts as back up to department for operations processing, member requests and front line assistance.
• Answers telephone calls as needed for general inquiries from members and Contact Center.
• Maintains spreadsheets and other records as required.
• Assists in preparing and updating various reports as needed.
• Sends communications to internal and external clients via email, fax and mail.
• Works schedules to fulfill the department needs including Saturdays.
• Participates in self-development opportunities provided by the credit union, self-study courses on online University, and all compliance training required by the credit union.
• Adheres to the FHCU Service Standards as established
• Performs other duties or special projects as required or as assigned by a supervisor.
  

What you will bring:

• High school diploma or GED
• Associates degree preferred
• At least one (1) year in customer service or equivalent position within a financial institution

Knowledge, Skills, and Abilities:

• Proficient with Microsoft Office, Outlook and using the web
• Excellent customer service skills
• Ability to work with limited supervision and exercise judgement
• Ability to interact with members and all employees within the organization
• Excellent oral and written communication and interpersonal skills
• Intermediate mathematical skills

Physical Requirements:

The physical demands require a person to remain seated for up to eight (8) hours per day, bend, reach and perform repetitive hand movements on a keyboard.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request and accommodation please contact Talent Services at 856-232-9000 ext. 5104 or via email to TalentServices@firstharvestcu.com.

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled