Duties and Responsibilities:

Monitors and supervises all Poker games in the assigned Poker Area.

Open and close Poker games in assigned areas verifying count as provided by the Poker Dealer.

Inspect Poker cards prior to play.

Track and record patron buy-ins, wins, losses, and bet amounts.

Monitor bets and payouts and correct them as needed.

Complete rating cards for players.

Initiate and verify fills and credits to poker tables.

Investigate and resolve patron complaints or concerns in accordance with standard procedures.

Maintain security of all games, monies, and personnel.

Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the IGB regulations and guidelines.

Must respond calmly and make rational decisions when handling patron demands.

Be alert to any unusual or questionable activity by Poker Team Members and patrons and take appropriate action to correct the situation within established policies and procedures.

Monitor the volume and quality of the Poker business and adjust game spread and table limits as appropriate within established policy.

Issues new and replacement players’ club cards to patrons.

Performs other duties as assigned.

Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS.

Job Requirements:

Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years
supervisory experience is preferred.
Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to staff or
customers and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must possess excellent customer relations and communication skills.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance
Ability to communicate with Team members and guests
Ability to successfully fulfill the pre-employment process
Ability to work flexible shifts and days of the week including holidays
Ability to obtain and maintain all necessary licensing
Frequent walking, standing, kneeling, twisting, bending and lifting

Job Type: Full-time

Pay: From $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Supplemental pay types:

• Tips

Work Location: In person

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