Title: Program Manager – Digital Engagement

Division: Central Office

Status: Non-exempt

Reports to: Housing Services Manager

Revision date: 2-2023

Supervises: N/A

PURPOSE

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of the Housing Services Manager, under the direction of the Regional Director of Population Health, the Project Manager – Resident Digital Engagement has the responsibility to effectively provide leadership, support and guidance to launch an Affordable Housing internet connectivity initiative that addresses employee productivity, education, engagement, and empowerment as well as resident access to social determinants of health.

ESSENTIAL FUNCTIONS

Engage with various partners both inside and outside of the organization to fund, execute and support the introduction and integration of Digital Engagement to residents and staff across the organization within guidelines of HUD and/or other funders

Seek opportunities to increase the number of seniors served who have quality, affordable internet access especially through the recently launched Affordable Connectivity Program (ACP)

Coordinate resources to provide education, application assistance, and choice of providers for eligible seniors with programs such as ACP.

Increase self-directed access to many of the social determinants of health (SDoH), such as access to healthcare, socialization etc. that are rapidly becoming available through technology.

Maintain database of key partners and contacts

Design and implement a process to bring digital engagement to scale at National Church Residences affordable housing campuses. Process to include tools such as self-directed playbooks for staff as well as data collection of satisfaction and participation.

Provide consultation or expert advice to organization management;

Plan long- or short-term business objectives;

Conduct market research on behalf of the organization;

Make recommendations regarding organization strategy and business planning that is routinely adopted by the organization’s management.

Engage with various partners both inside and outside of the organization to fund, execute and support the introduction and integration of Digital Engagement to residents and staff across the organization.

Performs other duties as assigned including special assignments and tasks for the organization.

Perform mostly office or non-manual work;

Perform operational or administrative work directly related to running or managing the organization’s business operations;

EXPECTATIONS

Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Performs other duties as assigned.

JOB SPECIFICATION SHEET

Education: Bachelor’s degree (Business, Communications, Social Work or related field preferred or equivalent experience.

Experience: 1-5 years of experience required, 5-10 preferred. Competencies should include: Property Management/Affordable housing, aging population needs, project management and digital literacy

Licensure: N/A

Mental: Must have the ability to understand data and carry out verbal and written instructions.

Skills: Must have good working computer skills with basic professional computer software (Microsoft Office suite, CRM, Windows, etc.) and the capacity for learning new software systems quickly. Good presentation skills. Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently. Must have strong motivational skills, database management, a high emotional intelligence quotient (EQ), self-starter, and the ability to work independently.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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