Description

Program Support Assistant - First Hill Care Management

SCHEDULE: Monday-Friday, 8a-4:30p PST. Role is 100% on site.

At Swedish, we are passionate about healthcare for our caregivers. Full-time caregivers (0.75-1.0 FTE) who earn less than $60,000 per year will be offered the Swedish PPO Medical Plan with a $0 premium cost, including dependent coverage.

The case management associate participates on the Case Management Team (CMT), with the guidance of the nurse case manager and social worker, assists in facilitating appropriate patient placement; utilizes hospital and community resources for continuity of patient care; serves as Utilization Management liaison; collaborates with Medical staff, CMT members, Business Office, Medical Records and other hospital staff; performs other duties as assigned.

• Maintains and expands awareness of post acute settings (skilled nursing facilities, home care agencies, infusion, hospice, acute rehabilitation and long term acute care facilities and others) and community services. Assures current knowledge of admission criteria and payer coverage for such settings and services.
• Collaborates with Case Management staff as requested to coordinate and process referrals as well as any additional information needed for transitions of care.
• Collaborates with Case Management staff as requested to coordinate and process referrals as well as any additional information needed for transitions of care.
• Independently and proactively initiates necessary follow-up to ensure a thorough and timely completion of work.
• Provides administrative support to Case Management teams as needed to support work flow process.
• Answers multiple and/or designated telephone lines, prioritizes and routes calls appropriately.
• Documents accurately, thoroughly, legibly during the current shift in the appropriate information system.
• Escalates issues to Case Management team or leadership staff in a timely manner.
• Assists with data capture as needed to support metric tracking.
• Supports the Utilization Management process by completing requests for utilization review, authorization of stay concurrent and post billing denials according to department standards.
• Supports the denial management process through administrative responsibilities including data entry and logging.
• Performs other duties as assigned.

Required Qualifications:

• 1 year Job related experience in a healthcare setting.
• Associate's Degree.

Preferred Qualifications:

• Bachelor's Degree
• Prior experience in discharge planning, billing, utilization review, financial counseling or registration.
• Proficiency in medical terminology.
• Upon hire: Nursing Assistant Certification (CNA), Health Unit Coordinator (HUC), Medical Terminology.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Applicants that meet qualifications will receive a text message with some additional questions from our partner Modern Hire.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the Puget Sound. Swedish, named a LinkedIn Top Company to grow your career, employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 173770

Company: Swedish Jobs

Job Category: Project Management

Job Function: Project/Product Management

Job Schedule: Full time

Job Shift: Day

Career Track: Admin Support

Department: 3901 SFH CASE MANAGEMENT

Address: WA Seattle 747 Broadway

Pay Range: $23.37 - $33.78

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Swedish Health Services is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.