Reporting to the Area Manager, the Property Manager is responsible for the day to day operation and financial performance of building(s) within a diverse portfolio of market based residential and mixed-use properties, providing superior property management and excellent customer service in support of organizational and University goals. In addition to supervising the local site operations team, the Property Manager works closely & collaboratively with the area leasing coordinator, financial analyst, facilities engineer, contracts manager and other stakeholders for the successful operation of the portfolio. Duties and responsibilities include but are not limited to the following.

• Assist in preparation, management and implementation of various budgets consistent with departmental plans, goals & initiatives
• Assist the Area Manager in preparing periodic management reports
• Participate in on-going revision & implementation of operating policies and procedures
• Manage the field office and staff, including payroll, performance reviews, and time-off schedules.
• Coach and develop direct reports.
• Ensure the timely completion of work orders and other resident/property services
• Monitor 24 hour on-call services for the portfolio, responding in a support function as needed
• Consistently strive for positive resident and community relations.
• Ensure proper operation of facilities, grounds and systems
• Coordinate & manage unit improvement, unit renovation and common area operating projects
• Manage unit turnover processes in coordination with the leasing department
• Maintain preventative maintenance schedules and records
• Manage vendors and service relationships, including the timely processing of invoices
• Oversee purchasing of all buildings supplies and equipment
• Attend position/industry related training as required
• Perform annual unit inspections and regular building inspections to inform operating and capital projects.
• Liaise as needed with University colleagues both inside and outside of HUH.
• Other duties as assigned

3 years of professional residential property management and staff supervisory experience, including the full array of property operations.

Knowledge of residential leasing/lease enforcement, policies & procedures, financial reporting and familiarity with generally accepted accounting principles is critical.

BS/BA or equivalent combination of education and experience preferred.

The ideal candidate will possess excellent verbal and written communication skills, strong interpersonal skills, and the ability to work effectively and independently in a fast-paced environment.

Must be able to manage multiple responsibilities, set priorities, take initiative, and meet deadlines and possess excellent attention to detail. Must possess the ability to work in a cooperative, team-oriented environment and to lead, supervise, develop and evaluate staff. Professional demeanor, appearance and customer service experience essential.

Must have appropriate computer skills including understanding and experience with, databases, spreadsheets, word processing and scheduling/email software packages (Microsoft Word, Excel, Outlook). Familiarity with Property Management software (i.e. Yardi) and Building Automation Systems (BAS) is preferable, but not required.

CPM or comparable relevant professional designations are highly desirable.

Critical Operations Personnel: Those employees directly engaged in the supply of utilities services, operation of building systems, safety, transportation, communications, and other emergency response services, such as snow removal and flood control. Those employees required to sustain operations by providing equipment maintenance, technical direction, materials supply, and similar support services.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

HUH/Campus Services requires pre-employment reference and background screening.

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.