Quality Manager

Swissturn/USA located in Oxford, Massachusetts is an ISO 9001:2015 registered, employee-owned (ESOP), contract manufacturer of precision components serving customers in the medical device, connector, laser, industrial hardware, defense, and other industries. We are passionate about the success of our customers, our employees, and our company. We thrive by helping our customers be successful and by driving innovation throughout our management, manufacturing systems and teams.

We are seeking an experienced high-performing, forward-thinking Quality Manager. This is an exciting career opportunity to partner with a progressive team which is strategically engaged in growing the business while fostering a positive culture of employee engagement. We seek a proactive independent leader who understands lean thinking, continuous improvement, and can embrace the vison of operational excellence.

The individual we seek has a “get it done” attitude and comes with experience and knowledge or knows where to independently find the right answers to help take the business to the next level.

This is an outstanding opportunity for a Quality Manager to challenge her/his expertise and move their career to the next level. The opportunity to be part of an ESOP can provide long term career and financial growth!

Position Summary

Reporting to the President, and as a key member of the executive team, the Quality Manager has primary responsibility for establishing, implementing, and directing all aspects of the company’s quality programs and ISO based quality management systems. Responsible for maintaining, modifying existing or developing strategic quality plans in partnership with the leadership team. Is responsible for driving a continuous improvement mindset throughout the business. Will provide a hands-on effort to build a culture of quality, fostered by training, facilitation, and the implementation of effective operating systems necessary to build organizational competencies and capabilities to meet high customer and market quality expectations. Partners with and provides guidance to manufacturing, engineering, business development, suppliers, and customers on all quality related issues.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provides quality leadership and builds organizational capability across the business to drive collaborative strategies and solutions to ensure active ownership and accountability across the business.
• Directs, advocates for, and enables visibility of quality processes. Ensures accountability within all areas of the business such that every employee inclusive of management consistently exhibits behavior that promotes and supports quality
• Provides quality, technical and process expertise in support of daily production and projects to ensure business performance metrics and customer requirements are met.
• Develops and implements quality-related training programs for managers and employees
• Manages quality assurance resources to ensure product flow consistent with established industry standards, government regulations and customer requirements.
• Serves as the champion of Continuous Improvement and Lean initiatives.
• Supports achievement of business performance goals through data acquisition and analysis, scrap, and rework reduction and continual process improvement.
• Establishes departmental operating goals and plans and implements strategies to achieve them and holds employees accountable to performance standards.
• Collaborates with leadership team to ensure company strategic quality initiatives are instituted, ensuring the quality system fits with the business goals of the organization.
• Responsible for managing customer quality concerns, and incident reports and driving appropriate actions including but not limited to, communication of corrective actions, and approval of remedies that instill a culture of responsiveness and root cause corrective action related to customer and quality related issues.
• Develops and implements a facility root cause and corrective action process, with a mindset for eliminating defects and providing timely resolutions to customers.
• Schedules and executes internal QA program audits, conducts audit reviews, and implements corrective actions as required.
• Leads the internal and external quality audit programs.
• Leads the Materials Review Board (MRB)

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Quality Engineering, Manufacturing / Industrial Engineering or equivalent.
• Knowledge of CNC machining, Swissturn screw style machines and lathes and the associated tight tolerance precision metal and plastic components they produce is highly desirable.
• Minimum 10 years’ hands on quality experience and quality management systems
• Demonstrated experience in ISO systems and be able to lead all activity managing ISO audits.
• Leadership skills: vision, initiative, and collaboration.
• Excellent interpersonal skills and strong EQ.
• Broad knowledge of theory and principles of statistics and statistical process control
• Demonstrated knowledge in Lean Manufacturing.
• Diverse knowledge of inspection and quality methods, techniques, documentation, and equipment.
• Strong professional writing, communication, and presentation skills.
• Ability to multi-task strategically and tactically.
• Demonstrated experience in manufacturing operations and processes.
• Excellent computer skills.

Citizenship Requirement

This position requires access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR) and/or other US government security regulations. Therefore, all applicants must be US Citizens or US Permanent Residents.

Swissturn/USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex, physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected status.

Swissturn/USA is not accepting assistance from non-contracted search firms for this employment opportunity. Swissturn/USA will not accept unsolicited resumes from any source other than candidates. Resumes received which were unsolicited by Swissturn/USA will be ineligible for referral fees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Quality Management: 5 years (Preferred)

Work Location: One location

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