Remote Internet Solutions Support Representative Job at Fiserv, Inc.
What does a successful Internet Solutions Support Representative do at Fiserv?
A Fiserv TSR serves as the central contact providing exceptional customer service and technical support experiences for Fiserv’s small to enterprise business merchants using eCommerce and Gateway Processing Products. You will help business merchants set up and configure their business, educate on features and functionality, and troubleshoot issues.
What you will do
Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge.
- Reset account passwords
- Transaction assistance: sales, refund, voids, offline, settlement
- Assist with Web Portal Navigation
- Clearing browser history and cache
- Troubleshoot basic API and Gateway Processing issues
What you will need to have
- Dependable, self-motivated with excellent listening and master problem-solving skills; seeking growth and a career development opportunity
- Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)
- Quiet and secure home working environment free from background noise and distractions
- Understanding of basic financial transaction processing and payments
- Understanding of computers, internet navigation, and web applications
- Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps
What would be great to have
- Strong work tenure with previous roles lasting 2 years or more
- Experience working in a fast paced, high volume, metric driven call center environment
- Troubleshooting experience in a customer service or technical support call center, i.e. eCommerce applications, API coding, web page, and web hooks
Things to know:
Compensation: $17.00
Training Start Date: 20 Jun 2023
Training Schedule and Length: 9am - 5:30pm ET, Monday - Friday, 8 weeks
Working Schedule: Various schedules including 1st and 2nd shift, various days off
Pre-employment background, credit, and drug test are required.
This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Washington D.C, or Washington.
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.