• Scheduling Process– Must be proficient in all aspects of the scheduling process for all Company interstate natural gas pipelines including nominations, scheduling, confirmations and allocations
  • Consistently apply the detailed processes and differences required for each asset to be able to complete the Scheduling process correctly for each cycle.
  • Accurately complete cycle confirmations with point operators in an efficient and timely manner.

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  Customer Service Contact – Assist customers with all aspects of the scheduling process
  • Identify customer errors and assist with corrections appropriately.
  • Respond timely and accurately to customer inquiries concerning scheduling issues and pipeline operations while observing tariff, FERC policy and business code of conduct requirements.
  • Monitor contractual imbalances and communicate such with customers.
  • Train customers in most functions of the scheduling system (currently CONNECT).
  • Develop working relationships with customers, which includes an understanding of their business objectives.
  • Review and monitor point flows and Operational Balancing Agreements for accuracy and reconcile differences with customers.
  • Understand contractual rights and types of services as defined by the tariffs and apply those concepts to the Scheduling process.

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  Position Skills
  • Problem recognition, troubleshooting and resolution capability for customer issues and the scheduling system (currently CONNECT).
  • Recognize potential business opportunities from shipper scheduling patterns and relationships.
  • Understand physical system operations and how it impacts scheduling.
  • Knowledge of the allocations processes and willingness to support these processes upon request.
  • Train individuals and provide group training on a range of topics for team support while developing effective presentation and communication skills.

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  General Duties
  • Successfully perform multiple tasks with strict deadlines efficiently and accurately.
  • Must be an effective team member with a positive attitude, a willingness and aptitude to learn and the ability to assist others on the team.
  • Must show initiative and the ability to progress in knowledge and capability for all scheduling functions.
  • Contribute to the team in an effective and positive manner.
  • Complete end-of-the-month closing responsibilities.
  • Follow through with appropriate personnel within the company concerning issues relating to all the above.
  • Deal with a wide variety of people with tact, courtesy and professionalism.
  • Speak clearly, both in person and by telephone.
  • Maintain a regular, dependable attendance and adhere to procedures for time off.
  • Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
  • Other daily, weekly, monthly or special project duties as assigned.

• Experience or an ability to grasp concepts associated with natural gas pipeline industry’s scheduling processes.
• Understanding, or an ability to gain an understanding, of the commercial aspects of the natural gas industry.

• Take direction from management, adhere to required work schedules, focus attention on details, and follow work rules.
• Organize and prioritize daily work.

• Strong analytical skills.

• Excellent communication skills.

• Intermediate proficiency level in MS Office applications that include but are not limited to Excel, Word, Access, PowerPoint and Outlook.

• Be flexible and respond effectively to changing schedules, priorities, and other urgent situations.
• Grasp and execute all Gas Scheduling responsibilities, concepts and procedures.
• Speak and understand English.
• High level of concentration.
• Remain focused and exercise good judgment under highly stressful situations.
• Must be able to perform all essential and marginal functions of the job.
• Job level commensurate with experience and skill sets; position will be filled depending on qualifications, experience and skill sets of the successful candidate.

• Sitting; standing; walking or moving throughout facility; driving; talking; seeing (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus); hearing; feeling; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; lifting up to 25 lbs.
• Minimal safety hazards; general office working conditions.
• Must be able to sit for prolonged periods of time.

• Required to carry a cell phone and be available to respond during working and non-working hours.

• Required to work all shifts (currently Day, Evening, Weekend, including Holidays) to provide gas scheduling coverage 7 days per week, 365 days per year.
  • Shift assignments will rotate based on group needs.

• Required to work On-Call duty and non-traditional hours as needed.
• Must be available during critical pipeline situations.
• The successful candidate will be required to clear a drug screen and a complete background check, including a credit report for certain positions, after an offer has been extended and prior to being employed.

None

PREFERRED EXPERIENCE, COMPETENCIES, SKILLS, & ABILITIES:

Above the minimum requirements, not required but advantageous in this position:

• Commercial experience
• Pipeline operations and procedure experience.
• Proficient in other interstate pipelines’ services, operations and scheduling processes.
• Working relationships with external scheduling personnel and Tallgrass customers.
• Working knowledge of NAESB Standards and Guidelines as it relates to Nominations, Scheduling & Confirmations.

Other responsibilities: