Restaurant Technology Support Specialist Job at Ascent Hospitality Management
· Provide first level technical support in all areas related to back-office system (CrunchTime), Micros POS hardware & software and third-party communication systems (Remote Link, VPN, WAN, fax & telephone systems).
· Maintain detailed records of all support calls for historical tracking and analysis.
· Maintain accurate records in Asset system of store office equipment and depo-parts inventory.
· Work with Restaurant Automation, IT Development Group and IT Quality Assurance to coordinate PC staging (Mgr. PC and POS) for New Store Openings, Retro Conversions and replacement PC’s.
· Work with Restaurant Automation Department to coordinate implementation of program changes and/or conversions such as M-Class, credit card driver changes, service packs, etc.
· Work with credit card processor to research and solve credit card issues.
· Work with various third-party vendor support centers when escalating beyond first level troubleshooting support or if hardware replacement is necessary.
· Provide first level support of Memphis Office equipment including but not limited to Desktop PCs, Laptops, Desk Phones, Cell Phones, Televisions, Printers, Connectivity and Lab Equipment.
· Work with all teams within the IT Department aiding and support for ongoing projects, software and hardware rollouts, and documentation.
Job Type: Full-time
Pay: $19.23 - $24.04 per hour
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Atlanta, GA 30328: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Hybrid remote in Memphis, TN 38134
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