The Washington Trust Company is seeking a Retail Training Associate to facilitate core training. Will conduct other trainings based on Retail Banking needs e.g., new system implementation, etc. This position will be based in Westerly, RI with required travel to other Bank locations.
RESPONSIBILITIES:

• Coordinate and conduct the core training programs for Retail Banking in accordance with needs and requirements.
• Investigate available training methods and procedures to determine the most effective manner by which to facilitate the training programs.
• Maintain records via the online learning management system on the progress and performance of those involved in training programs.
• Update and maintain the instructor training manuals used for Core Training.
• Coordinate classes from the various Development Plans; determine and assist in the scheduling of the associated courses.
• Utilize cost savings measures when needed.
• Coordinate with other areas of Retail Banking to help implementation of core system conversions.
• Work with supervisor on programs and projects as needed.
• Cross-train on specific training functions including the online course catalog, the internal online training manual, external course offerings, telephone, and email training.
• Knowledgeable in all training programs, policies, software, and technology used.
• Regularly communicate training tips to Retail Banking to ensure the most efficient use of time and resources.
• Work with Retail Facilitators to determine new staff development approaches that may require more assistance.
• Coordinate feedback surveys for every course, analyze feedback and evaluate trainer/self-performance and the effectiveness of the training program, and make recommendations for change.

SECONDARY RESPONSIBILITIES:

• Keep current with Retail Banking branch functions, responsibilities, policies, procedures, products, and regulatory requirements; refresh skills by staffing branch/call center positions as needed.
• Design, develop and administer training courses that address the needs of employees throughout Retail. Training may be in-person, webinar-based, or through the online learning management system.

REQUIREMENTS:

• High School Diploma with a strong academic record of achievement.
• 1+ years of relevant training facilitation experience with the ability to review and relate new material and procedures.
• Ability to make professional and motivational presentations for both hard and soft skill curricula, utilizing various techniques that create and engage in an interactive classroom setting.
• Strong interpersonal skills with excellent communication ability, both oral and written.
• Proficient computer skills with the ability to use and navigate various computer programs.
• Good planning and organizational skills with the ability to conduct numerous training sessions is required.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!
The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision".

Job Type: Full-time

Pay: $44,750.00 - $57,138.00 per hour

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.