RIS Support Job at RadNet

RadNet Maryland

$50,000 - $70,000 a year

Job Summary:

Here are the types of responsibilities this role will entail: troubleshoot issues related to our enterprise-wide Radiology Information System (RIS) system. Collaborate and provide support to ensure timely resolution to system related issues. Clearly understand, articulate and document both urgent and non-urgent requests to software development as needed. This candidate is part of a team that will prepare, document and implement system updates and features. Resolve and document RIS support ticket requests in a timely fashion. Provide overview or training for new features/existing features as needed. This team works closely with a variety of other groups in support of the RIS system including (but not limited to) the Service Desk, RIS Solutions Team, RIS Payment Optimization team, Infrastructure Team and also the End Users of the system to address, resolve, and document software related issues and requests. Individual should have a flexible schedule, availability required for afterhours and weekend work. This position involves project work, and the individual should be self-motivated and a self-starter. On-call for urgent system related issues.

Essential Duties and Responsibilities:

  • Supports/troubleshoots client and server related issues pertaining to the RIS application.
  • Implements software updates and hotfixes including deploying database upgrades in all regions as requested.
  • Troubleshoots RIS services outage as they occur. Tracks and resolves related incidents and alerts within RIS client by following incident management procedures.
  • Troubleshoots issues related to eRAD RIS distribution solutions (Fax, EMR, e-mail, etc.).
  • Supports RIS QA testing to assess software quality in regards to new features or bugs.
  • Basic understanding with SQL Server and query language.
  • Uses eRAD service platform for updates, moves and other DB operations as requested.
  • On-call for urgent system issues.
  • Deploys and supports new system features and enhancements.
  • Identifies and documents software bugs and errors.
  • Monitors overall system health and integrity.
  • Maintains data integrity and security pertaining to sensitive data.
  • Fulfills change management tracking and documentation.
  • Identifies root causes for any software related issues.
  • Collaborates and works closely with RIS Engineering team members.
  • Documents, supports and updates processes.
  • Identifies and prevents system interruptions.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Requirements:

Minimum Qualifications, Education, and Experience

  • College education or work experience with major course work in Computer Science or discipline related to the position.
  • Knowledge of Microsoft Server 2008-2019 is preferred.
  • Knowledge of Computer Networking Technology and related fields.
  • Understanding of Microsoft SQL Server preferred but not required.
  • Understanding of Microsoft SQL Language preferred but not required.
  • Knowledge of Microsoft SQL Server Management Studio preferred but not required.
  • In-depth understanding of eRAD RIS functionality and use.
  • Knowledge of Revenue Cycle Operations is a plus.
  • Excellent written and verbal communication skills.
  • Must be meticulous and self-motivated.
  • Problem solving skills are a must.
  • Able to exercise a high degree of initiative, judgement, discretion, and decision making to achieve department and organizational objectives.
  • Strong interpersonal skills.
  • Must be able to work independently.

Quality Standards

  • Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
  • Caution and responsible approach when addressing system level needs.
  • Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
  • Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
  • Follows OSHA regulations, RadNet and site protocols, policies and procedures.
  • Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
  • Practices universal safety precautions.
  • Promotes good public relations on the phone and in person.
  • Adapts and is willing to learn new tasks, methods, and systems.
  • Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
  • Consistently adheres to the time management policies and procedures.
  • Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~20% of time), drive a vehicle, and utilize other forms of transportation.

Working Environment

Remote

Pay Range

50000 - 70000 / year

RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws. RadNet does participate in E-I9 Verify.




Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.