About Us

Symtrax creates and implements digital document solutions to turn enterprise processes fully digital and EDI ready. We also craft, tailor and seamlessly integrate customer specific software solutions along with cloud-based document interchanges.

We have brought our proven expertise in digital transformation to more than 3,000 companies worldwide with our average customer relationship lasting 12+ years.

About the job

Reporting to the U.S. Technical Manager, you will be interacting online with existing customers throughout Latin America and the U.S./Canada participating at a presales phase to support Proof of Concepts (PoC) with the sales team. Most of the work is online either office-based in the LAX area or home-based in Los Angeles County. Travel opportunities to customer site visits, a few exhibitions and Symtrax internal meeting with other worldwide office members.

Your responsibilities will include:

• Bilingual: Spanish and English. Will be handling matters with customer base in Latin America, US and Canada.
• Perform planning, analysis, designing, requirements definition, functional design, development, testing and implementation of IT solutions.
• Provide support for difficult and complex system environments.
• Provide support, assistance and training to users.
• Addressing customer’s Procure to Pay / Order to Cash projects regarding SAP Integration of Vendor invoices or inbound Purchase Orders
• Interacting with our installed base to help them achieve digital transformation of their Enterprise with e-document interchanged through high-end software installation involving on-premises, Hybrid or SaaS configuration.
• Have SAP functional consultant skills to not only include ERP integration, but to manage workflows from the receiving phase to transformation, verification and validation phases

Desired Skills and Experience

• Bright, energetic, highly motivated self-starter with experience in a fast-paced, results oriented organization
• Bachelor’s degree in computer science or business-related field
• At least 2 years workplace SAP experience
• Highly coachable with a strong desire to improve and grow as a professional
• Strong written and verbal communication skills
• Experienced with enterprise IT infrastructures, ERP systems and security
• Able to translate technical advantages into business benefits

Special Note: Work from Home 3 days a week and Los Angeles Office 2 days a week.

Job Types: Full-time, Permanent

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekdays

Ability to commute/relocate:

• Los Angeles, CA 90045: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SAP: 2 years (Preferred)
• Help desk: 2 years (Preferred)

Work Location: Hybrid remote in Los Angeles, CA 90045

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