Home Instead®

Home Care Scheduler Job Description

Duvall Downing, LLC d/b/a Home Instead®

WORKING REMOTELY IS AN OPTION IF YOU HAVE RELEVANT EXPERIENCE.

Are you someone who is energetic and able to multi-task as you steadily work to accomplish your "must dos" for the day? Do you like the challenge of solving puzzles or coming up with a plan that works? Do you want to develop meaningful connections with aging adults, their families and care professionals? Home Instead is seeking a new team member to perform the role of scheduler and join us in our mission to enhance the lives of aging adults and their families.

The Scheduler position requires someone who is excellent at juggling multiple tasks across the course of a day, quick-on-their feet problem solvers, remain cool under pressure, and thrives in an environment where time-sensitive demands are the "stuff" of everyday work.

Benefits:

• 12 days of personal time off (PTO), to increase incrementally with years of service
• 7 paid holidays
• 401k Plan (eligible to participate after 1 year of employment, 5% match)
• Eligible for bonus plan structures, including 3 month, 6 month, 9 month and 1 year bonuses based on performance in role
• VirtualMe (telehealth program) is offered at time of employment
• Office hours Monday through Friday, 8:30 am to 5:00 pm

Primary Responsibilities:

• Create and maintain client and caregiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
• Monitor, mediate, and log all client and caregiver activity utilizing our web-based system
• Follow up with internal staff regarding all client and caregiver issues to ensure challenges are resolved
• Train and supervise a team of On-Call staff to manage all calls and resulting activities outside of office hours
• Provide back-up to On-Call staff as needed to ensure problem-resolution

Education/Experience Preferences/Requirements:

• HS diploma required
• 2 years of experience using a web-based system for scheduling or other similar information-driven and fast-paced process preferred
• One year experience in home care or senior-related industry preferred (an equivalent combination of education and work experience may be considered)
• Must possess a valid driver's license

Home Instead® in Tolland, CT is an independently owned and operated, non-medical home care agency that offers many different types of in-home care individualized to meet the needs of family members. The Home Instead network has been delivering in-home care for 27 years.

Please see homeinstead.com/713 for more information about our agency.

Home Instead® in Tolland, CT is an independently owned and operated, non-medical home care agency that offers many different types of in-home care individualized to meet the needs of family members. The Home Instead network has been delivering in-home care for 27 years. Please see homeinstead.com/713 for more information about our agency.


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