Overview

Responsibilities

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  Scheduling * Demonstrates knowledge and compliance with established scheduling guidelines. * Accurately completes all data entry for scheduling of surgical cases in the desired units. * Recognizes and adheres to the established guidelines when scheduling late rooms. * Audits, prepares and prints verification schedules for surgeon offices and troubleshoots issues arising from communication with offices regarding the schedules. * Provides customer service to our physician’s and their staff to meet the scheduling needs of the physician and patient. * Notifies appropriate staff when cases/procedures are posted requiring special supplies, equipment, and personnel. * Communicates with outside departments when their personnel and/or equipment are needed, or scheduling changes are made. * Able to access Medical Staff Listing to determine surgeon privileges are appropriate and up to date. * Able to properly use computer command functions. * Organize and maintain scheduling records, reports and audits.
• Auditing * Reviews patient’s computer record to assure accuracy in documentation and statistical reporting. * Identifies documentation errors and communicates to appropriate personnel. * Facilitates correction of errors and assures that corrections are made in a timely manner. * Enters information from paper record into computer system as part of downtime procedures if necessary. * Prints audit reports for review of statistical requirements. * Prints reports to reconcile the number of patients scheduled versus charts completed.
• Charges * Enters and submits charges into the surgical services computer system in compliance with charging guidelines. * Completes all charges within one business day. * Communicates with staff, manager and vendors to assure charge item accuracy. * Tracks supply item charges under correct miscellaneous codes and completes paperwork to establish correct markup percentages. * Supports hospital auditor to investigate billing questions and to assure accuracy. * Confirm and review charges transferred to enterprise patient billing system.
• Miscellaneous * Operates office equipment efficiently. * Demonstrates computer skills and functions well with network applications. * Interacts effectively with other team members and promotes a cohesive working environment. * Demonstrates strong communication skills and customer service with offices, physicians, etc. * Ensures and maintains confidentiality in relation to patient, family, and hospital. * Demonstrates the ability to multitask and handle high phone volume and extreme stress. * Manages resources efficiently and works with team members to reduce costs and improve quality. * Assists in training of new employees. * Completes all other job specific tasks as needed. * Demonstrates individual initiative and creativity. Takes on assignments that provide opportunity to learn. Encourages, develops, and accepts new and innovative ways of doing things. * Flexible with work hours to meet departmental needs. * Demonstrates strong service recovery skills. * Demonstrates behaviors that incorporate the WellStar standards of gold.

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  Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Qualifications

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  High school diploma Required or
• equivalent. Required

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  minimum 2 years Two years’ experience in medical scheduling Preferred

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  Strong customer service skills, good organizational skills, and communication skills.
• Able to operate office equipment efficiently.
• Ability to understand and demonstrate knowledge of data information systems.
• Ability to type at least 50 words per minute with a high degree of accuracy.
• Ability to multitask.
• The individual must be able to communicate and understand verbal and written English language and display a positive attitude.