Our client is looking for a skilled network field tech for a 3 month contract to hire position onsite in Tuscon, AZ.

**Skills/Experience**

1) Work directly for the customer in whatever Network or Voice requirement is needed at the time.

2) Support Cisco networking hardware.

3) Participate in the implementation of new or refreshed networks

4) Work daily Incident and service requests Service Now tickets: analyzing, troubleshooting, completing remediation efforts to resolve network device and Local Area Network issues with the assistance of the Network Engineer.

5) Support the completion of changes and maintenance within approved Maintenance Windows

6) Follow process and procedures for wiping equipment with the assistance of the Network Engineer for equipment to be returned to storage or a vendor

7) Support Cisco & Avaya VOIP PBX, voice mail phone system.

8) Trouble shooting customer connection issues, configuring jacks, installing/repairing phones

9) Expertise in working with analog circuits used for alarms, modem lines for monitoring, emergency phones, security lines

10) Position supports all of the digital circuits as well as the wireless access points located throughout the site.

11) Provides site Smart hands support for network and voice engineers

12) Participation in the On Call rotation to provide 24/7 Network & Voice system support

****Responsibilities:****

• Onsite resource position responsible for service installation and turnup. Coordinates, tests, turnups of regulated network services circuits, configures equipment (I.E. Voice related), and tests application of new service installation.
• Maintains service by being on call 24 hours a day, 7 days a week for resolution and service restoral of customer affecting outages, performing hardware and software upgrades and performing maintenance on equipment.
• Installs primary product equipment (Voice & Data) and associated support devices.
• Perform general administrative requirements pertaining to timesheets, inventory records of equipment and ticketing system (SNOW).

Job Types: Full-time, Contract

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Tucson, AZ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Deskside Support: 3 years (Required)
• Network Support/troubleshooting: 3 years (Required)
• Cisco routers: 3 years (Required)
• VoIP: 3 years (Required)

Work Location: In person

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