Our Opportunity:

Chewy is looking for a Special Initiatives and Creative Services Project Manager to join our Creative Operations & Project Management Team based in Boston, MA. At Chewy, the Special Initiatives & Creative Services Manager (SICM) is responsible for driving the successful, on-time execution and delivery of Marketing for prioritized special initiatives that would impact all of Marketing and potentially the enterprise. Through the development of project plans, timelines, process maps and the collaboration across teams you will solve problems and communicate progress to stakeholders. You will be proactively identifying, monitoring, problem solving and communicating potential roadblocks as well as providing training if necessary. In this role, you will lead large scale projects that optimize the processes and systems of our marketing, channel, creative, and agency teams and therefore improve speed to market. You have experience and thrive on mobilizing cross functional teams to consistently exceed expectations on a high volume of projects across multiple platforms with a heavy digital presence. You are an excellent communicator, an enthusiastic and proactive problem solver who is engaged at all levels of the project, possessing a heightened sense of ownership, responsibility and accountability with a proven track record to lead projects from planning through completion.

What You’ll Do:

• Build and manage highly engaged, effective relationships across Marketing, Enterprise and external Agency partnerships
• Consistently deliver multiple, concurrent projects that drive cost savings, return and/or efficiency
• Partner with Creative, Creative Agencies, and/or Marketing teams to develop tailored, actionable project plans with an emphasis on speed to market
• Master and utilize PM software tools to successfully navigate creative teams through project workflow and deliverables as well as capturing key project data to support business initiatives, decisions, goals and growth
• Proactively identify and resolve time-sensitive project challenges with a positive, collaborative, solutions-focused approach
• Work directly with partners across the enterprise and external partners to ensure seamless, end to end, on time project completion
• Possess knowledge of quality assurance methodologies and ownership/management of our QA processes to ensure projects are completed on time to the highest standard
• Be the subject matter expert in all areas of the project, proactively setting and managing expectations on an ongoing basis throughout the project life cycle
• Understand marketing process and project pipeline to inform decisions for project planning, resourcing, scope and execution
• Build strong working relationships, establishing a role with internal and external partners as a trusted resource and advisor

What You’ll Need:

• Bachelor’s degree in Communications, Marketing, or related field
• Minimum 5-7 years experience in a fast-paced agency or similar creative environment managing multiple, cross functional projects simultaneously, with a proven ability to use analytical, innovative and quick-on-your-feet thinking to adapt project plans while still delivering on time and on budget
• Experience in Multi-Channel environments with a heavy focus in the Digital Marketing space; having an in depth understanding of processes and specifications
• Proven track record in working with or managing agency partners
• Proven ability to motivate and/or mentor team members, fostering a positive team environment and culture.
• Proficient utilizing project management software tools to manage and optimize process workflows and assignments, including maintenance of key project details and data points
• Effective and results driven management of design and creative processes, ensuring that the team provides both high-quality and cost-effective deliverables while upholding the client’s brand standards and acting as a brand steward
• Excellent attention to detail is a must as you will be responsible for quality control of assets
• Experience managing and overseeing vendor relationships and workflows
• Effective negotiation and problem-solving skills required
• Ability to work under pressure and meet deadlines in a high-volume, fast-paced creative environment
• Knowledge of Adobe Creative Cloud applications
• Skilled in file and asset management in a shared server/location, enterprise level project management software environment with strong understanding of required asset type by final deliverable
• A demonstrated track record of gaining trust and respect by consistently illustrating sound critical thinking skills and maintaining composure in potentially stressful situations
• Travel expected 25% of time

Bonus (if applicable):

• Marketing program management and agency experience
• Large scale projects experience in large organization