Career Opportunity Number

23-010

Position Title:

Student Services Assistant

Location

Longview

Position Type:

Full-Time

Class Category

Classified Staff

Job Open Date

02/27/2023

Job Close Date

03/05/2023

Open Until Filled

No

Initial Screen Date:

03/07/2023

Minimal Qualifications:

Preferred qualifications:

Preference will be given to individuals who possess:

• Associate’s degree.
• Recent (within last two (2) years) experience in using database systems and the internet.
• Demonstrated experience of ability to provide positive customer/student service to a diverse community.
• Demonstrated evidence of ability to plan, organize, and implement multiple tasks and complete tasks accurately and on time.
• Demonstrated evidence of strong interpersonal skills (verbal, non-verbal, and written communication) and the ability to interact with or lead a small group.
• Experience with problem-solving, ability to research solutions.
• Demonstrated evidence of attention to detail and accuracy.
• Demonstrated evidence of working in a collaborative team environment.

Work Hours

Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.

Compensation

The annual starting salary is $31,291 . A competitive benefit package is included.

Special Instructions to Applicants

Class Summary

This is the first level in the Student Services series. Incumbents provide basic information and services to students and prospective students regarding enrollment process, financial aid, career services, disability support, records and transcripts, or counseling, and perform clerical duties. Major duties and responsibilities include: providing admissions information to prospective students; providing information on academic requirements and processes, financial aid, and registration processes; processing payments; reviewing documentation; entering and tracking data; responding to general inquiries; scheduling appointments; maintaining supplies; and maintaining records, documents, activities, or student status.

• EOE/M/F/Vet/Disabled

Typical Essential Duties

• Serve as front line staff assisting students with questions by providing resources and support in a variety of means to support student engagement and success
• Assist with the planning and implementation of campus events and student activities
• Provide administrative support such as facility requests, contracts and agreements, and fiscal processes
• Provides assistance to students and other individuals; work may involve responding to general inquiries via phone, email, or in person; distributing supplies and resources; providing referrals; directing calls to appropriate personnel/departments; giving campus tours; assisting students with completing documentation; reviewing and collecting documentation; and processing payments.
• Maintains records, call sheets, forms, spreadsheets, and training and other documentation; and enters and tracks student data related to test scores, activities, status, financial aid, scholarships, and other financial, general, and confidential information.
• Performs basic clerical duties to include scheduling appointments, maintaining supplies, reserving rooms, maintaining calendars, processing correspondence, and preparing and distributing materials packets.
• Assists Campus Life and Leadership and Career Services coordinators and other internal and external staff and departments with basic administrative duties, to include setting up and reserving rooms, distributing promotional materials, sending out invitations and reminders, registering students, and monitoring attendance, during special events and to facilitate related departmental operations.
• Highlights department events and programming using displays in campus showcase and bulletin boards by creating display and bulletin board items and other marketing materials in various formats.
• Performs other duties of a similar nature or level.

Knowledge

• Program support principles and practices;
• Customer service principles;
• Record keeping principles;
• Data entry principles and practices;
• Computers and applicable software and applications.

Skills

• Providing customer service;
• Preparing schedules;
• Compiling information;
• Performing data entry;
• Providing program support;
• Maintaining records;
• Using a computer and related software applications;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised

Physical Requirements

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

Licensing Requirements