We believe that great healthcare is an essential safeguard of human dignity.

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

If you share our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion, and are looking to contribute and grow in a fast-paced environment, join us to enhance our customer experience with dignity, at the heart of everything.

Laborie Medical Technologies is currently searching for a Supervisor IT Service Desk to join our team at our Portsmouth, NH location.

Position Overview:

Lead the team of service desk technicians and engineers to provide high-quality IT service and support for all Laborie team members whether through tickets, virtually, or on-site as needed.

How you contribute:

• Managing the Laborie IT Service Desk Ticketing system, including maintenance and licensing
• Providing ticket assignment to the various service desk team members, including monitoring SLA’s and escalations
• Delivering Executive IT Support as needed
• Focus on Key Performance Indicators, such as incoming calls, outgoing calls, and open/aging calls, and provide reporting to monitor KPI delivery

• Provide leadership, coaching, and technical expertise for:
  • Installing, configuring, testing, and troubleshooting end-user IT Workplace environments
  • Other related hardware and software issues as needed
  • Creating and modifying user accounts in all approved systems
• Responsible for software (licensing) and hardware inventory, including mobile devices and printer/MFD’s
• Work with 3rd party vendors on Projects and to resolve issues
• Continual Development of IT Procedures and Documentation, both for users and IT Service Desk team members
• Provide collaborative support for the deployment, monitoring, maintenance, upgrade, and support of IT systems, including phone systems, mobile devices, networks, data centers, servers, PCs, operating systems, and associated hardware.
• Collaborate with Business partners and IT team members, along with IT leadership to develop and periodically review the device standards for users
• Provide on call/off hours support as needed for the organization
• Deliver regular feedback to Service Desk team members, including annual goal and performance appraisals

Qualifications:

• Bachelor’s degree in the field of computer science or equivalent work experience.
• Experience as a team lead or senior engineer in a Service Desk
• Familiarity with the advanced principles of ITIL as well as Service Management/Service Desk tools
• Analytical and problem-solving abilities, with keen attention to detail.
• Strong Customer service skills
• Exceptional interpersonal skills, with a focus on listening skills.
• Microsoft Technology Certifications preferred, such as Microsoft 365, Azure Cloud, SCCM/InTune, etc.

How we take care of you:

• Paid time off and Volunteer time
• Paid holidays
• Flexible work schedule and environment
• Medical, Dental, Vision, and Employee Wellbeing programs
• Health Savings Account and Flexible Spending Account
• Parental Leave and Adoption Services
• 401k Retirement Plan with Company Match
• Company-paid short-term and long-term disability and Basic Life and AD&D

Laborie is a specialty manufacturer and supplier of medical technologies and devices, committed to excellence in diagnostics and therapeutics for Urological, Gastrointestinal, Obstetric, Gynecological, and Neonatal healthcare and committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education and employment for individuals with disabilities.

www.laborie.com