System Administrator & MSP Escalated Support Engineer Job at Bowman Williams
Bowman Williams Farmingdale, NY
System Administrator & MSP Escalated Support Engineer
In this position, you will have an opportunity to work with a team of highly skilled IT professionals where you can learn new technologies, tools and techniques. Our culture is teamwork driven where we work, and problem-solve collectively.
We are a leading outsourced IT provider for small and medium (SMB) sized businesses. Our full-service product line is designed around the needs of SMB’s; Managed IT Services, Cloud Based Application and Hardware Services, and IT Consulting Services.
The System Administrator & MSP Escalated Support Engineer position is part of our Systems Administrator team. The System Administrator & MSP Escalated Support Engineer works both independently and as part of a team. Collectively the team serves as the systems administrator for our customer base, managing and supporting the servers, data, applications, desktop infrastructure, and provides escalation support for the service desk.
System Administrator & MSP Escalated Support Engineer Technical Requirements:
- Perform routine system upgrades, including Servers, PC/Computers, and Network Devices
- Routinely and proactively optimize customer-managed networks
- Administer Windows Based networks for multiple organizations
- Evaluate customer needs including computers, network hardware/software, technology use, applications, etc.
- Maintain and keep customer-managed network documentation up to date in near real-time
- Document troubleshooting steps taken to resolve escalated trouble tickets for other team members to reference
- Manage and oversee customer-assigned projects outside of day-to-day IT support; such as network upgrades, server upgrades, application upgrades, computer upgrades, cloud migrations, and/or other projects related to the customers technology
- Assist with new product development, internal product development, and partnered product solutions through outside vendors
System Administrator & MSP Escalated Support Engineer Software Skills:
- Windows Server OS 2012/2016/2019
- AD and Azure AD
- DNS
- File/Print Server Management
- VMWare vSphere, Citrix, Windows Remote Desktop/Terminal Server
- O365
- Azure Administration
- Managed Services Platform Software – Kaseya, ConnectWise, Autotask and/or similar products
System Administrator & MSP Escalated Support Engineer Desired Skills – (Not required)
- Bachelor’s Degree Computer Science or Information Systems
- Industry Certifications – Microsoft, MCSA, MCP, AZ900, AZ104; CISCO CCNA, VMWare, Citrix
- Experienced working with and/or supporting VoIP solutions
- Prior Managed Service Provider Experience or IT consulting Experience
System Administrator & MSP Escalated Support Engineer Benefits:
- 401k with match
- Full employer-paid health benefits
- Paid training and certification benefits
*Actual salary for the System Administrator & MSP Escalated Support Engineer to commensurate with experience*
Opportunity Location
Farmingdale, NY
Proposed Salary
$65,000 - $85,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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