Systems Administrator Job at Delta Diablo Sanitation District
Delta Diablo Sanitation District United States
$10,895 - $13,376 a month
Essential Function
Under general supervision, supports implementation of the District’s enterprise-wide information technology network; administers the local area and wide area network for the District; responsible for data network infrastructure, and hardware and software platforms; provides information technology related technical assistance to District staff and the Information Technology Manager.
Distinguishing Characteristics
This professional, journey-level classification is expected to use judgment and knowledge of District policies and procedures to complete tasks or projects that support the implementation and maintenance of the District’s technology infrastructure, including server hardware, network equipment, operating systems, and desktop/network applications. This position is distinguished from the Information Technology Manager in that the latter is responsible for the overall operation and management of the Information Technology Division. This position is distinguished from the Computer Analyst in that the latter is responsible for workstations, user applications, and initial support contact for the Information Technology Division.
SUPERVISION RECEIVED AND EXERCISED
Under general supervision from the Information Technology Manager and may receive direction from the Business Services Director. The classification provides training, work direction, and functional supervision to lower-level classifications in the Information Technology Division. May act as a leader for assigned District teams and projects, and, as such, may coordinate and review the work of other District staff directly related to the assigned activity.
Primary Duties
TYPICAL DUTIES
Duties and responsibilities may include, but are not limited to, the following:
- Identify, analyze, and document business requirements for information technology (IT) systems; and identify, design, develop, acquire, and implement appropriate information system solutions.
- Coordinate a variety of information systems activities, including, but not limited to, financial systems, human resources information systems, training databases, document imaging, records management, library management, internal websites, public websites, and other information systems.
- Modify, upgrade, and maintain software packages/applications utilizing program language specific to designated software, including documentation of any changes/modifications.
- Develop, design, and install new and modified databases, report-writers, and/or information systems utilizing knowledge and skills in systems analysis and database administration.
- Serve as primary resource to District staff regarding software, hardware, networking and/or information systems questions and problems; troubleshoot, analyze, and diagnose specific software application problems/inadequacies and resolve; coordinate problem-solving and resolution process with the District’s IT Division and/or outside vendors, as necessary.
- Perform a variety of data extractions and system integrations; and maintain database and system integrity.
- Perform responsible technical duties in assigned computerized databases, information systems, and software applications to maximize efficiency and effectiveness.
- Install, test, and monitor the operations of designated information systems; configure hardware and software for District needs; and coordinate and implement procedures and applications to facilitate transfer of computerized data across various platforms.
- Maintain computer security systems on designated databases/information systems; control access to various District and external information systems and program modules; and provide or design and initiate back-up procedures for departmental users.
- Coordinate and/or conduct user training on a variety of software applications; develop and maintain user manuals; and participate in design of user training courses/modules, as required.
- Serve as initial resource and interface between District users and technical support, application programmers, and hardware/network maintenance contractors/personnel.
- Participate in evaluation of current information systems; research and analyze available software that would better meet user needs and operational requirements; and assist users in the preparation of systems specifications and requirements.
- Participate in review and analysis of submitted vendor proposals for conformity to specifications, expected results, and costs; and assist, as assigned, in selection and monitoring of vendors during installation and implementation of modified or new systems.
- Respond to inquiries, requests, and complaints requiring use of tact, judgment, and interpretation of standards, policies, and procedures; and prepare letters and other forms of correspondence.
- Perform cybersecurity duties such as, but not limited: On/off boarding of new accounts, group management, software patching, incident reporting, and design reviews.
- Perform business continuity tasks, including, but not limited to, conducting/restoring backups, snapshots, and disaster recovery testing.
- Participate in regular inventory audits and technology replacement procedures.
- Prepare computers, presentations, and other audio-visual equipment for various meeting presentations and perform in-meeting IT assistance, as needed.
- Provide technical orientation to newly-hired employees regarding use of District systems, including creation, coordination, and distribution of employee security badges.
- Support and troubleshoot District telecommunications solutions, including, but not limited to, Voice over Internet Protocol (VoIP), cellular, and other communication technologies.
- Monitor processes throughout process lifecycle for compliance, and update or create new processes for performance improvement and efficiency.
- Perform other work duties and responsibilities consistent with the position on an as needed and assigned basis.
- Support development and implementation of the District’s Strategic Plan and associated Strategic Initiatives.
- Promote the District’s focus on effective and respectful communications to build better work relationships at all levels in the organization.
- Establish and maintain effective relationships with other staff members, staff at other agencies, and professional organizations.
- Participate in teams engaged in District projects and organizational activities.
- Participate in District related civic events, meetings, committees, and staff functions.
- Provide appropriate, timely, and customer-service focused responses to inquiries from the public.
- Understand and conform with the District’s Policies and Procedures, including the Safety Program.
- When qualified to do so, assume responsibility for covering a part of the work assignments of other staff during absences.
Qualifications
A combination of training and experience that demonstrates an individual has obtained the required knowledge and is able to perform the required work (with reasonable accommodation if needed). A person with the following combined training and experience would most likely qualify to compete in a selection process:
Education: Possession of a bachelor’s degree from a college or university with major coursework in computer science, information technology, or a related field.
Experience: Four (4) years of full-time progressively more responsible work experience with network management, computer systems, software development, and software installation and repair, including database administration, scripting, and report-writing.
ADDITIONAL REQUIREMENTS
- Expected to respond or report to duty in emergency situations, which may occur after hours, on weekends, and/or holidays.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Principles, practices, methods, and techniques utilized in the operation, maintenance, and administration of designated software applications, operating systems, computer hardware, and networking equipment.
- Troubleshooting methodologies, such as, but not limited to, the Open Systems Interconnection (OSI) model.
- Principles, practices, and techniques of system management within a virtualized environment.
- Microsoft’s infrastructure products, such as, but not limited to, Office365 Suite, Windows Desktop clients, Microsoft Structure Query Language (MSSQL) services, and Active Directory Domain Services (AD DS).
- Cloud architecture and cloud-base solutions, such as, but not limited to, Azure, Amazon Web Services (AWS), and Google Cloud.
- Providing scripting automation solutions using the current best practices within the automation industry via the Command-line interface (CLI), or similar applications.
- Cisco best practices for hardware, protocols, desktop/laptop computers, server hardware, general electronics, peripheral devices, virtual private networks (VPN), and firewalls.
- Working knowledge of protocols such as, but not limited to, Domain Name System (DNS), Quality of Service (QOS), or other services used for proper system specifications, administration, and maintenance.
- Working knowledge of Local Area Networks (LANs), Wide-Area Networks (WANs), Wireless (Wi-Fi) ,and virtual network interfaces and communication protocols.
- Working knowledge of commonly used networking tools.
- Advanced understanding of structured wiring standards used for maintaining ethernet, telephony, fiberoptic, electrical, and VoIP systems.
- Applicable federal, state, and local laws, codes, and regulations related to the work.
- Training and presentation techniques for technical and non-technical audiences.
- Codes, regulations, specifications, ordinances, and enforcement procedures applicable to the area of assigned functions.
- Modern office practices, methods, common computer equipment, and applications related to the work.
- Continuously, analyze, identify, interpret, know, observe, problem-solve, remember, understand, and explain designated computer programming, hardware, and software applications; analyze plans; interpret project proposals, plans, and specification; design solutions; understand and explain procedures and terminology; and perform mathematical calculations.
- Apply principles, techniques, procedures, and equipment to design and production of network systems and components.
- Prepare clear and concise procedures, reports, records, correspondence, and other documents.
- Develop and maintain project specifications, and design requirements based on business requirements and analysis; work with management to set project timelines and milestones and coordinate work with cross functional team members; and monitor and report on project status.
- Methodically apply scientific principles, while performing analyses to determine if any alternative courses of action are available to be taken.
- Diagnose, troubleshoot, and resolve technical issues related to software, hardware, networks, and human machine interface systems.
- Review and confirm specifications with advising engineer, IT Division staff, clients, and vendors.
- Plan, review, assign, direct, and train project resources for District initiatives.
- Read, interpret, draft, and illustrate electronic schematic drawings.
- Read, interpret, and apply complex technical information from various operational and instructional manuals.
- Establish and maintain designated documentation and records in an accurate and timely manner.
- Perform a variety of mathematical and statistical calculations in an accurate and timely manner.
- Use handheld power tools and equipment skillfully to install and repair equipment.
- Organize own work, set priorities, and meet critical time deadlines.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Physical Demands and Working Conditions
PHYSICAL DEMANDS
The physical demands described herein are representative of those that may be encountered by an employee while performing the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Perform simple grasping, pushing, pulling, and fine manipulation.
- Sitting, standing, walking on level and unlevel surfaces, reaching, twisting, turning, kneeling, bending/stooping, crouching, grasping, and making repetitive hand movements in the performance of daily duties.
- Must possess the mobility to work in a standard office setting and use standard office equipment, including a computer.
- Mobility to visit and observe various work sites.
- Vision to read printed materials and a computer screen, clearly see objects, and observe spatial relationships.
- Finger dexterity is required to access, enter, and retrieve data using a computer keyboard and to operate standard office equipment.
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Typically works in a normal office environment with controlled lighting and ventilation, and moderate noise levels.
- Periodic travel may be required for training, meetings, and other business purposes.
- Noise levels in the field work environment are usually moderate with occasional exposure to loud equipment. This position may enter locations that require personal protective equipment (PPE). The specific PPE required for the exposure will be provided and worn in accordance with current District, state, and federal regulations.
- Employee may interact with the public or private representatives while conducting job duties.
Required Licenses, Certifications and Registrations
Licenses and Certifications:
- A valid California Class C driver’s license and insurability under the District’s driving program must always be maintained.
Employment Conditions
Job Specifications Approved by: Board of Directors on 5/10/2023
Amended and Approved by: General Manager N/A
Fair Labor Standards Act Overtime
: Exempt
Collective Bargaining Representation Unit: Professional & Technical
Appointment and Removal Authority: General Manager
BENEFITS OF EMPLOYMENT
In addition to providing challenging and interesting career positions, the District offers a comprehensive benefit package, which includes:
Healthcare Insurance: The District contracts with CalPERS to provide medical coverage to qualified employees, their eligible spouse/registered domestic partner, and/or dependent children through the Public Employees’ Medical and Hospital Care Act (PEMHCA) and pays the monthly premium up to 100% of the Kaiser rate for each respective coverage category (employee only, employee + 1, or employee + family). Employees will be required to pay, via pretax payroll deductions, the excess premium amount when electing a healthcare provider whose premium exceeds the Kaiser rate. All employees must enroll in the District’s dental plan.
Dental and Vision Insurance: The District provides vision and dental coverage for qualified employees, their eligible spouse/registered domestic partner, and/or dependent children, and pays 100% of the premium.
SS and SDI: The District participates in the federal Social Security (6.2% - FICA and 1.45% - Medicare) and State Disability Insurance (SDI) programs.
Life Insurance: The District provides fully paid basic life and accidental death & dismemberment insurance equal to the employee’s salary as of January 1 of each year. The District also provides Long Term Disability coverage and an Employee Assistance Program.
Flexible Spending and Dependent Care Accounts: Employees may contribute to a Flexible Spending Account (FSA) or a Dependent Care Spending Plan (DCSP) on a pre-tax basis to assist with the cost of eligible expenses.
Retirement: The District participates in the California Public Employees’ Retirement System (CalPERS) as follows:
Retiree Medical*: Under the terms of the MOU, the District contracts with CalPERS to provide post-employment medical coverage to qualified employees, their eligible spouse/registered domestic partner, and/or dependent children in accordance with the requirements of CA Government Code Section 22893 as follows:
Employees hired after October 15, 2022
Retiree Health Savings Account: The District provides employees a MissionSquare retiree health savings account (a health reimbursement arrangement as described in Internal Revenue Service Notice 2002-45). Employees may withdraw benefits from the plan upon separation from District employment per the requirements of the plan. The Union may set or adjust the employee contribution amount annually.
The District shall make contributions to a MissionSquare account in the amount of one hundred dollars ($100.00) per pay period for employees hired after October 15, 2022.
Deferred Compensation: Eligible employees may participate in the District’s 401(a) and 457(b) programs. Employees who participate in the program are eligible to receive a matching contribution up to 4% into their 401(a).
Leave Allowance: Vacation accrual begins with 10 days and increases to a maximum of 25 days annually; 96 hours of sick leave annually; and 11 paid holidays annually. 24 hours of Floating Holiday is credited to employees on July 1 annually (prorated for new hires) and is forfeited if unused by the end of the fiscal year. For eligible employees, 40 hours of Administrative Leave is credited to employees on July 1 annually (prorated for new hires) and is forfeited if unused by the end of the fiscal year.
Sick Leave Sell Back: Employees may sell back sick leave hours exceeding 40 hours in the year that it was accrued up to a maximum sell back of 40 hours of sick leave per year. Sick leave sell back will be paid out in the final paycheck of thee calendar year.
Vacation Maximum Accrual: The maximum annual carryover is 400 hours. Any hours earned in excess will be paid out in the final paycheck of the calendar year.
Comp Time: An employee may cash out Comp Time hours twice per year, with at least two-weeks advance notice to payroll. The balance of Comp Time hours will be paid out to the employee on the last paycheck of the calendar year.
Other Health and Wellness: The District participates in a variety health and wellness activities throughout the year, which includes but is not limited to blood pressure checks, flu vaccinations, fitness/wellness competitions, wellness information sessions, etc. The District also reimburses staff up to $81 quarterly for gym memberships and/or weight loss programs.
**Information concerning additional benefits, such as tuition reimbursement, catastrophic leave, etc. can be found in the Memorandum of Understanding (MOU) between Delta Diablo and the Professional and Technical Bargaining Unit.
Disaster Service Worker: Employees of Delta Diablo are, by State and Federal law, Disaster Service Workers. In the event of a declaration of emergency, any employee may be assigned activities that promote protection of public health and safety or the preservation of lives and property, either at the District or within the local or their own community pursuant to State Government Code Sections 3100-3109.
Other Important Employment Information: Employees of Delta Diablo are required to maintain a valid California State Class C license. Continued maintenance of valid driver's license, and the ability to be insured for the operation of a vehicle/District vehicle in accordance with the terms and conditions of the District's insurance program are conditions of continued employment.
Equal Opportunity: All aspects of employment and promotion shall be without regards to sex, physical handicap, race, religious creed, color, national origin or age. The District encourages applications from qualified minorities and women interested in employment with the District. Reasonable accommodations are accessible to all individuals as part of the recruitment process. Applicants requesting an accommodation should submit their requests to Human Resources.
All final candidates for employment with the District are subject to a background check. Acceptance of an employment offer is contingent upon successfully passing a District pre-employment physical examination and drug screen.
In addition to providing challenging and interesting career positions, the District offers a comprehensive benefit package, which includes:
Healthcare Insurance: The District contracts with CalPERS to provide medical coverage to qualified employees, their eligible spouse/registered domestic partner, and/or dependent children through the Public Employees’ Medical and Hospital Care Act (PEMHCA) and pays the monthly premium up to 100% of the Kaiser rate for each respective coverage category (employee only, employee + 1, or employee + family). Employees will be required to pay, via pretax payroll deductions, the excess premium amount when electing a healthcare provider whose premium exceeds the Kaiser rate. All employees must enroll in the District’s dental plan.
Dental and Vision Insurance: The District provides vision and dental coverage for qualified employees, their eligible spouse/registered domestic partner, and/or dependent children, and pays 100% of the premium.
SS and SDI: The District participates in the federal Social Security (6.2% - FICA and 1.45% - Medicare) and State Disability Insurance (SDI) programs.
Life Insurance: The District provides fully paid basic life and accidental death & dismemberment insurance equal to the employee’s salary as of January 1 of each year. The District also provides Long Term Disability coverage and an Employee Assistance Program.
Flexible Spending and Dependent Care Accounts: Employees may contribute to a Flexible Spending Account (FSA) or a Dependent Care Spending Plan (DCSP) on a pre-tax basis to assist with the cost of eligible expenses.
Retirement: The District participates in the California Public Employees’ Retirement System (CalPERS) as follows:
- Employees hired after June 30, 2012, and employees hired on or after January 1, 2013, with reciprocity recognized under CalPERS are provided a retirement benefit of 2% at age 55 formula with the three-year final average compensation period, as defined by CalPERS in Government Code Section 20037. These employees shall pay 100% of their seven percent (7%) employee member contribution on a pre-tax basis.
- Employees (PEPRA) hired after December 31, 2012, without reciprocity recognized under CalPERS are provided a retirement benefit of 2% at age 62 formula with the three-year final average compensation period, as defined by CalPERS in Government Code Section 20037. These employees shall pay 50% of the total normal cost (PEPRA Member Contribution Rate) as determined annually by CalPERS on a pre-tax basis.
Retiree Medical*: Under the terms of the MOU, the District contracts with CalPERS to provide post-employment medical coverage to qualified employees, their eligible spouse/registered domestic partner, and/or dependent children in accordance with the requirements of CA Government Code Section 22893 as follows:
Employees hired after October 15, 2022
- The Medical Benefit will be equal to the Minimum Employer Contribution (MEC) established annually by CalPERS.
- Retirees must enroll in a Medicare supplemental insurance plan through CalPERS when they become eligible. CalPERS requires that employees pay their Social Security premium for Medical Part B coverage to remain enrolled in a CalPERS Medicare health plan.
Retiree Health Savings Account: The District provides employees a MissionSquare retiree health savings account (a health reimbursement arrangement as described in Internal Revenue Service Notice 2002-45). Employees may withdraw benefits from the plan upon separation from District employment per the requirements of the plan. The Union may set or adjust the employee contribution amount annually.
The District shall make contributions to a MissionSquare account in the amount of one hundred dollars ($100.00) per pay period for employees hired after October 15, 2022.
Deferred Compensation: Eligible employees may participate in the District’s 401(a) and 457(b) programs. Employees who participate in the program are eligible to receive a matching contribution up to 4% into their 401(a).
Leave Allowance: Vacation accrual begins with 10 days and increases to a maximum of 25 days annually; 96 hours of sick leave annually; and 11 paid holidays annually. 24 hours of Floating Holiday is credited to employees on July 1 annually (prorated for new hires) and is forfeited if unused by the end of the fiscal year. For eligible employees, 40 hours of Administrative Leave is credited to employees on July 1 annually (prorated for new hires) and is forfeited if unused by the end of the fiscal year.
Sick Leave Sell Back: Employees may sell back sick leave hours exceeding 40 hours in the year that it was accrued up to a maximum sell back of 40 hours of sick leave per year. Sick leave sell back will be paid out in the final paycheck of thee calendar year.
Vacation Maximum Accrual: The maximum annual carryover is 400 hours. Any hours earned in excess will be paid out in the final paycheck of the calendar year.
Comp Time: An employee may cash out Comp Time hours twice per year, with at least two-weeks advance notice to payroll. The balance of Comp Time hours will be paid out to the employee on the last paycheck of the calendar year.
Other Health and Wellness: The District participates in a variety health and wellness activities throughout the year, which includes but is not limited to blood pressure checks, flu vaccinations, fitness/wellness competitions, wellness information sessions, etc. The District also reimburses staff up to $81 quarterly for gym memberships and/or weight loss programs.
**Information concerning additional benefits, such as tuition reimbursement, catastrophic leave, etc. can be found in the Memorandum of Understanding (MOU) between Delta Diablo and the Professional and Technical Bargaining Unit.
Disaster Service Worker: Employees of Delta Diablo are, by State and Federal law, Disaster Service Workers. In the event of a declaration of emergency, any employee may be assigned activities that promote protection of public health and safety or the preservation of lives and property, either at the District or within the local or their own community pursuant to State Government Code Sections 3100-3109.
Other Important Employment Information: Employees of Delta Diablo are required to maintain a valid California State Class C license. Continued maintenance of valid driver's license, and the ability to be insured for the operation of a vehicle/District vehicle in accordance with the terms and conditions of the District's insurance program are conditions of continued employment.
Equal Opportunity: All aspects of employment and promotion shall be without regards to sex, physical handicap, race, religious creed, color, national origin or age. The District encourages applications from qualified minorities and women interested in employment with the District. Reasonable accommodations are accessible to all individuals as part of the recruitment process. Applicants requesting an accommodation should submit their requests to Human Resources.
All final candidates for employment with the District are subject to a background check. Acceptance of an employment offer is contingent upon successfully passing a District pre-employment physical examination and drug screen.
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