Systems Support Specialist Job at Orion Innovation
Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Systems Support Specialist
Looking for a support Specialist that can focus on the daily care and feeding of our financial technology environment. Identifying failed jobs, recovering batch processes, monitoring / writing Splunk alerts, identifying future problems. Configuring Dynatrace. Strategically analyzing the recovery process. Identifying improvements in our processes, increasing efficiency in recovery and frequency of issues. Also working on development to concentrate on Continuous improvement opportunities.
Responsibilities
- Java Support responsibilities include debugging and developing/troubleshooting a solution for our in-house application. You will be interacting with our clients all over the globe on need basis. You require to:
- Debug and do RCA
- Understand the code flow and application functions
- Understand the points/replication steps given by the L1 team
- Correct the existing code if required which should be well designed, testable, efficient code
- Ensure designs are in compliance with specifications along with the company specification.
- Capable of creating RCA
- Support continuous improvement by investigating alternatives and technologies
- SLA adherence with respect to keeping clients happy
- Should be an excellent team player and should be able to take responsibility for the ticket
- Provide L2 support for the issues escalated by the L1 team.
Requirements
- Graduation in IT, Computer Science, Engineering or should be excellent in Java development and debugging
- Proven hands-on Software/Application support with core Java
- Proven working experience in core Java development.
- Proven working experience in Developer or Application support Role
- Hands-on experience in designing and developing/debugging applications using Java EE platforms
- Object-Oriented Analysis and debug using common design patterns.
- Profound insight of core Java and JEE internals (Class loading, Memory Management, Transaction management, etc.) will be added advantage
- Experience with test-driven development
- Excellent debugging skills, Strong problem-solving skills
- Experience with Version Control Systems like SVN, GIT, TFS, etc..
- Excellent client-facing skills along with excellent written and verbal communication skills
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Candidate Privacy Policy
Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, "Orion," "we" or "us") are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) ("Notice") explains:
- What information we collect during our application and recruitment process and why we collect it;
- How we handle that information; and
- How to access and update that information.
Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.
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