TC/SHIFT MANAGER - SLOT TECHNICAL Job at Tulalip Resort Casino
Job ID:
3977
Req No:
206012
Location:
Tulalip, Washington, US
Category:
Slots
Rate of Pay:
$36.26 - $45.33 per hour
Type:
Full-time
Closing Date:
April 10, 2023
JOB SUMMARY:
Responsible for supervision of Slot technical support team members. Ensures compliance with applicable Federal, State and Tribal statutes, regulations, policies and/or procedures. Constantly analyzes, manages, and reports slot financial performance making suggestions to improve such findings. Responsible for the review, analysis, management, and reporting of the Slot Operations.
Requirements
EDUCATION:
- High School Diploma or GED equivalent required.
- Completion of college credits in Accounting and/or Business from an accredited school preferred.
SKILLS:
- Ability to compose routine business correspondence, i.e., letters, memorandums, spreadsheets, charts, graphs, etc. (Test required)
EXPERIENCE:
- Minimum of three (3) years general working experience within a gaming industry.
- Minimum of three (3) years working experience working with the general public utilizing guest service skills.
- Minimum of three (3) years Supervisory and/or Management working experience within the gaming industry.
- Minimum of three (3) years experience working with Word, Excel, Viso, and AutoCAD software programs.
- Minimum of three (3) years working experience with Standard Operating Procedures, Internal Controls, Tribal Regulations, Tribal-State Compact & IGRA.
- Minimum of two (2) years’ experience with LAN and/or WAN support.
- Minimum of two (2) years’ work experience with network administration and/or network management.
- Minimum of two (2) years’ work experience with network switches and routers.
- Minimum of one (1) year working experience producing, implementing, and maintaining departmental annual budgets.
- Prior experience with Microsoft NT, computer servers, and networking equipment.
- Prior experience with Tribal Lottery Systems (slots) within Washington State.
OTHER REQUIREMENTS:
- This position is considered “safety sensitive” and will be required to undergo periodic drug/alcohol testing.
- Must have knowledge of Slot manufacturers gaming products, i.e., game themes, line/reel game play, etc.
- Knowledge of software deployment and installation for a variety of vendors.
- Must possess a valid Washington State Driver’s License and maintain personal insurance.
- Ability to successfully resolve various confrontations and guest and/or employee complaints.
- Will be responsible for the deliverance of the highest level of customer service to guests, VIP's, and co-workers.
- Must attend mandatory guest service training.
- Must be flexible to work all gaming sites, the Tulalip Resort Casino, Quil Ceda Creek Casino, and Bingo.
- Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
- Must be available to work any shift to include days, evenings, weekends, and/or holidays as job duties require.
- Must have a successful employment history with Tulalip Tribes and/or employers.
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