Technical Customer Support Agent Job at GlowTouch LLC
GlowTouch is looking for extraordinary
Technical Customer Support Agents to join our motivated and ambitious WFH team.
What Will You Do?
As a
Technical Customer Support agent
, you will be the first point of contact to technically support customers via phone, chat email, and/or ticketing portal to the fastest and easiest resolution while delivering an exceptional customer experience during every interaction. You will receive technical support calls covering everything from routine matters such as password resets to general product questions to true support inquiries. You will troubleshoot, create support tickets, and deliver customized solutions to incoming inquiries while delivering an incredible experience.
We pride ourselves on providing exceptional customer service and we need the “best of the best." Our culture is very fast-paced, constantly changing, collaborative and positive. We are seeking smart, motivated professionals with warm and welcoming personalities that can thrive in an exciting unique IT call center environment.
Ideal candidates for this position will be analytical but with an outgoing customer service attitude. We are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company.
**This position will be Work from Home; however, you must reside in
San Antonio, TX or Louisville, KY
area to be considered**
In this role you will:
- Handle a high volume of customer contacts in a professional manner
- Create work order tickets while responding to client requests via phone, chat, emails, and ticketing portal
- Provide technical solutions
- Provide exceptional customer service in every interaction
- Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems
- Maintain customer records by updating account information
- Understand and work with a sense of urgency
- Have a willingness to help and solve issues
Who You Are:
To be considered, candidates are expected to have the following:
- Minimum of 1 year of technical support experience in a high-volume support environment
- Educational background is a plus
- Prior Customer Service experience is preferred
- Strong computer knowledge, familiarity with Microsoft Office, and Google applications or comparable technology is preferred
- Understanding of ticketing systems
- Exceptional communication skills
- Critical thinking and logical prioritization skills
- Ability to thrive and remain positive in a constantly changing environment
One or a combination of the following will be taken into consideration in lieu of direct call center experience: training, military experience, and/or education.
Who We Are:
GlowTouch is a Louisville-based company that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
GlowTouch is a Louisville-based company that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
“Putting People First” is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities. We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action.
Education: High School Diploma or equivalent educational experience is required.
Location:
**This position will be Work from Home; however, you must reside in
San Antonio, TX or Louisville, KY
area to be considered** (occasional days on-site for training and operational needs)
Job Type: Full Time
Hours: Current hours of operations are 8 am-8 pm CST 7 days a week (8 hour schedules). 1 weekend day could be required within the schedule.
Benefits: GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity.
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.