Catering Manager Job at TOASTIQUE
Responsibilities:
- Manage and coordinate all catering activities and services to ensure the smooth execution of all events and functions
- Manage all catering client communications including creating orders, receiving/confirming orders, day-of issues, follow-up, and weekly outreach
- Answer all catering inquiries within a timely manner
- Work with restaurant managers and shift leads to ensure catering orders are perfectly executed, which includes managing/scheduling delivery, and problem-solving any issues that may arise
- Provide consistently clear direction and timely communication of client needs
- Provide a weekly update to both restaurants and executive teams
- Catering Manager is expected to perform delivery and setup of large / important catering orders, or if delivery/set up team is not available or does not follow through
- Catering Manager is expected to QC catering orders
- Maintain all documents used for catering and ensure they are updated on a weekly basis (including catering guide, inventory, preplists, labels, master sheets, etc.)
- Finalize Toastique Catering Guide for issuance to local teams and franchisees
- Be a brand ambassador and become an expert in Toastique food and menu
- Constantly think of new ways to improve the catering program through refinement of the catering menu and expansion on what is offered to our clients
- Evaluate current logistics and implement new procedures that promote efficiency and scalability
- Cultivate relationships with and grow business from existing clients
- Perform a variety of administrative duties and take on other assignments and special projects as needed
Requirements:
- 3 years experience in Catering/Events or Restaurant
- Must be proficient with Google Workspace and Microsoft Office
- Must have excellent customer service and communication skills
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