Now Hiring! Client and Field Liaison Full Time Salary Range: $20.00 - $25.00 per hour Work Location: 100% Remote Schedule: 8 hours/ Day shift/ Mon - Fri Overview The Client and Field Liaison is responsible for interfacing with clients, contractors, and internal team members in both phone and e-mail interactions. The position develops and maintains positive customer relations and coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner. This position primarily serves the Private Client sector - visit our website to learn more about Signature Companies!
www.signaturecompanies.com Essential Duties and Responsibilities The essential functions include, but are not limited to the following: · Portraying a positive company image and engaging in professional and friendly communications with Clients, Contractors, and internal team members.· Maintaining a pleasant demeanor and commitment to service; this position serves as the first point of contact for Clients thus setting the tone of the experience.· Processing help/ status requests by email and telephone.· Actively listening to needs and inquiries to determine appropriate service actions.· Assisting team members with administrative duties, as needed.· Referring & delegating inquiries to appropriate team members.· Monitor cases to ensure completion by specified due dates.· Redirecting Client challenges and complaints to management as needed.· Strong emphasis on following up on tasks/ requests through completion.· Establishing and maintaining professional Client relationships.· Performing accurate company-required record keeping.· Efficient and consistent communication skills.· Informing Clients of anticipated delays and any additional information needed, documenting communications in company platforms for transparency to all team members.· Following-up on requests to ensure delivery is achieved by set deadlines.· Compiling statistics and preparing various reports for management, as needed· Performing other duties as assigned Requirements / Minimum Qualifications (Knowledge, Skills, and Abilities): · High school diploma or general education degree (GED); college degree preferred.· Prior experience in the insurance inspection industry required. · Excellent oral/written communication skills· Excellent customer relationship skills· Positive and enthusiastic personality· Excellent organization skills· Proficient in MS Office· Ability to multi-task· Ability to work in a team environment and take direction from management and supervisors.· Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence. Benefits: · Eleven paid company holidays.· Personal time and vacation days earned according to length of service with company.· Opportunities for advancement are available.· Work from home environment.· 401(k) Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This is a remote position.