Customer Success Project Manager Job at RBW
Customer Success Project Manager
As a Customer Success Project Manager, no detail is too fine as you provide direct customer and sales support to our Account Executives. You will optimize daily workflows and identify opportunities to tighten each link on the chain.
Key Responsibilities
- Lead best-in-class Customer experience through all contact touch points resulting in consistent satisfaction score of 95% or better
- Be the primary contact to Accounts in set region managing all operational support, while cultivating relationships with customers
- Manage operational and logistical support for the organization’s enterprise business alongside Regionals
- Work closely with internal business units to satisfy Account needs for order fulfillment and project delivery needs.
- Responsible for all quote and sales order verification from purchase submission to end product delivery.
- Support Regional on providing solutions for order exceptions.
- Work closely with Supply Chain to achieve optimal delivery timelines according to project specifications.
- Closely track scheduling and manufacturing milestones to communicate directly to Regional and Enterprise Accounts.
- Collaborate with Customer Support Specialists to ensure data accuracy for sales orders and opportunity creation
Skills Knowledge and Expertise
Although a bachelor’s degree is preferred, relative experience is just as fine. A minimum of 2 years of high-level customer service and /or sales support experience is required in a design and/or hospitality environment. Extreme organization, follow-up, and communication skills are required.
Benefits
RBW Offers:
- Health Insurance - Including 100% Covered Monthly Premium Options For Employees
- Dental and Vision Insurance Plans
- Generous Time-Off Policy
- Paid Sick Time
- 11 Paid Holidays - Including Floating Holiday Of Your Choosing
- Your Birthday Off!
- Retirement Savings Plan
- Paid Parental Leave
- Profit Sharing
- Exciting Product Discounts
- And More!
About RBW
At RBW, we believe in the power of light to create atmosphere.
Our purpose is to realize the unlimited potential of lighting. We understand that light helps shape our well-being and has the ability to improve everyday life. Through innovative technology, creativity, and refined simplicity we design and manufacture LED fixtures for hospitality, workplace, and residential environments. Our customers and partners embrace our collaborative process of exploration, discovery, and improvement.
Recently awarded Inc. 5000 Magazine Fastest-Growing Private Business and the highest-ranking manufacturer in New York state in 2020. RBW is one of the first Certified B Corporations in the lighting industry.
RBW’s physical environments in both our Factory and Showroom are the common spaces that connect us, bring ideas, concepts, and luminaires to life, all while fostering an enhanced level of presence and communication for our team members.
RBW expects team members to be on-site to continue conversations and enhance collaboration. Please speak with your recruiter to get clarity on on-site expectations for this particular role. With COVID-19 still ongoing and to ensure comfort and safety amongst our team, we are maintaining a mask-optional workplace.
RBW is proud to be an Equal Opportunity Employer and foster an inclusive and respectful workplace for all. We encourage individuals of any race, religion, belief, gender identity, sexual orientation, and age to apply. Additionally, mental and physical disabilities, parental status, incarceration history, citizen status, veteran status, and political affiliation will not be factors in hiring decisions. Employment decisions are made on the basis of business needs, job requirements, and candidate qualifications. At RBW, we do not tolerate discrimination or harassment in any form to ensure our diverse workforce feels safe and comfortable as members of our team. We strive to be an equitable employer and adhere to providing equal opportunities in all aspects of employment, including compensation, discipline, promotion, and access to benefits.
We strongly encourage people from underrepresented groups to apply.
Why Not To Apply
RBW adheres to a set of core values and working principles to ensure a safe, welcoming, and productive environment for all of our team members.
We understand that these values and principles may not be for everyone, and we strongly encourage you to review the below to decide if RBW is the right employer for you.
RBW may not be the best fit if you…
- Don’t see the importance of an inclusive and diverse workplace.
- Don’t consider fellow team members' opinions as important as yours.
- Focus solely on individual effort and do not value a collective team effort.
- Cut corners to get things done.
- Give up at the first sign of a challenge or roadblock.
- Are uninspired by a calm, tidy, and productive workplace.
APPLY NOW
Our Hiring Process
Previous
Stage 3:
Second Interview
Stage 4:
Offer
Stage 5:
Hired
Stage 1:
Applied
Stage 2:
Phone Screen
Stage 3:
Second Interview
Stage 4:
Offer
Stage 5:
Hired
Stage 1:
Applied
Stage 2:
Phone Screen
Stage 3:
Second Interview
Stage 4:
Offer
Stage 5:
Hired
Next
1
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