Data Entry/Inventory/Customer Service Representative (PT) Job at F.J. O'Hara & Sons, Inc.
F.J. O'Hara & Sons, Inc. Boston, MA 02210
$18 an hour
Part-time Data Entry/Inventory/Customer Service Representative
We are a fourth-generation family owned and operated company serving the seafood industry and we’re proud to be a leading third-party handler of fresh and frozen seafood.
Conveniently located in the Seaport Area (South Boston) accessible by bus and train.
The data entry position is part-time (24-30 hours) Monday, Wednesday, Friday 10am-close (6/8pm), and occasional Sunday's 7am-12pm.
Position is evolving and hours may change.
The position will be responsible for completing the following daily procedures using the internal warehouse processing systems:
- Entering BOL info from the window for cross dock orders.
- This includes identifying the Shipper, Consignee, and Carrier for the order.
- Identifying the product and entering the case quantities and weights.
- Scanning the incoming documents and linking it to the order created.
- Printing, matching, and stapling the incoming documents to the BOL.
- Filing the matched paperwork in the correct location.
- Identifying BOL’s that are for inventory.
- Mark orders as Arrived.
- Uploading web orders from the Queue.
- Printing pick tickets and placing them in their correct locations.
- Not printing orders when Lot is Not Arrived.
- Updating inventory order weights from pick tickets completed, signed, and timestamped by a warehouse employee.
- This includes scanning the completed pick ticket to the Inventory Order.
- Identifying potential mistakes.
- Examples include the pick ticket shows 10 pound boxes, but the weight doesn’t match.
- Blank sections of paperwork that could identify incomplete picks.
- Notes that describe requests such as Icing needed or specific box IDs or weights.
- Entering the billing for extra request like re-pack or re-ice.
- Signing out Drivers.
- Print Carrier lists when needed.
- This list describes what the driver should be loading onto their trucks, and what they will then sign for.
- Handing the paperwork to the drivers.
- Make sure all paperwork is accounted for before driver leaves.
- Answering phone calls.
- Trying to answer any, and all questions.
- Transferring calls to appropriate extension.
- Ask if the customer has checked the website.
- Getting them set up if that have not yet.
- Reminding them to check the website in the future to help answer most questions before calling.
- Scanning in signed BOLs from completed deliveries.
- Cross-train on all desks for coverage as needed.
- Other duties as assigned.
About F.J. O'Hara & Sons, Inc.:
We are a fourth-generation family owned and operated company serving the seafood industry, and we’re proud to be a leading third-party handler of fresh and frozen seafood.
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