The DTC Sales & Marketing Coordinator is the quintessential Ehlers Estate brand representative. This is a full-time role, reporting to the Director of Sales & Marketing that will assist with administrative duties and sales support across DTC and some wholesale channels: Tasting Room, Wine Club, and Marketing.

This person should be passionate about wine, hospitality, sales, and marketing. This person must be driven, willing to jump into a diverse array of duties, enthusiastic, goal oriented and organized. With an ability to work independently and collaboratively.

PROFESSIONAL REQUIREMENTS:

• At least 3 years of experience in winery sales, or luxury goods company.
• Passion for wine and food.
• Excellent verbal and written communication skills.
• Strong attention to detail and highly accurate.
• Self-motivated and able to work well within a small team.
• Exemplary interpersonal communication skills.
• Dependable team member who is committed to the overall success of Ehlers Estate.
• High degree of integrity and strong work ethic.
• Must be able to lift and carry up to 50 lbs.
• Valid Driver’s license.
• Creative, ingenious problem solving, and forward-thinking.
• Strong computer skills. Must be proficient in Microsoft Suite, Photoshop, Adobe Illustrator, Wine Direct and Commerce7.

Marketing

• Assist in managing online presence with daily social media work on Facebook and Instagram (reposts, follower engagement, answering questions in our inboxes.)
• Submit, archive and share internally, press updates as we receive new scores & press.
• Work with vendors for packaging and collateral re-ordering. Organize and maintain Ehlers Estate images and digital assets.
• Assist with photo shoots.
• Coordinate packing, shipping, and tracking of promotional sample program to PR firm

Sales & Wine Club.

• Work with Wine Club to coordinate, plan, and execute on and off-site winery events. Including working with third-party vendors and assisting with the set-up and breakdown of each event.
• Assist in processing daily customer orders and VIP requests.
• Assist with planning and execution of annual Holiday Event, Wine Club pick up party and Corporate Gifting order campaigns.
• Maintain relationships & communication with high-touch, VIP clients.
• Assist with monthly inventory counts weekly inventory tracking.
• Assist Wine Club & Hospitality Managers with order process and flow as needed.
• Assist in packing Wine Club pick-up orders for Spring and Fall shipments.
• Periodically assist Wine Club Manager during Wine Club Season with member communications to update credit cards & shipping addresses.
• Use the CRM list and theme designed by Hospitality Manager to email members about sales opportunities directly.
• Research and understand our customers and seek out ways to upsell and minimize member attrition.
• Writing personalized and targeted email offers as well as follow-up communications.
• Warm calling our wine club members and previous customers.
• Analyze and respond to all leads and guest feedback promptly.
• Accurately log information and communications with each customer in our CRM
• Assist the Tasting Room Ambassadors with inter-winery and concierge Outreach Program Hospitality & Events.
• Assist with pouring and hosting in tasting room as needed.
• Answer phones to provide customer service and book reservations

Full-time employees receive benefits including employer paid health care, dental insurance, vision insurance, 401k, profit sharing, sick and vacation days.

Ehlers Estate is an Equal Opportunity Employer. We respect and seek to empower each individual and support diverse cultures, perspectives, skills and experiences within our workforce.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Saint Helena, CA 94574: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hospitality: 1 year (Preferred)
• Wine Direct/ Commerce7: 1 year (Required)

Work Location: In person

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