Job Summary

Under general direction, will coordinate, schedule, train, and provide restaurant training. Ensure consistency across the department in guest service, policies, and procedures. Will work with various departments in the company to coordinate the training needs of the Food Service employees. Work closely with the Corporate HR Training Manager to develop unique training courses and programs for all restaurants. Train staff within the restaurant to be Trainers. This position’s responsibilities include enhancing employees’ skill, performance, productivity, and quality of work. It will also provide consistency throughout the food service staff.

Unique Job Requirements

Must possess excellent communication and leadership abilities. Must be highly organized with the ability to handle multiple tasks simultaneously in a friendly and positive manner. This position requires a high-level of self-initiative and effective time management. Must be an enthusiastic, confident, and engaging presenter and build positive rapport quickly with employees. Must be able to work weekends, holidays, and night shifts

Job Tasks

• Conduct, coordinate and supervise the onboarding for all Food Service staff.

• Ensure all required training and certifications are complete.

• Perform ongoing oversite and coordination of training needs and scheduling of staff into appropriate trainings.

• Present, co-present, support, coordinate and partner with others to deliver on-the-job and classroom training programs.

• Use a variety of instructional techniques such as role playing, demonstration, team exercises, videos and lectures to appeal to a variety of leanings styles.

• Evaluate and continuously improve training processes.

• Update and maintain the digital calendar of trainings for accuracy.

• Write and update department binders, check list, guides, training materials and test.

• Train restaurant leadership to become Trainers.

• Develop, organize and prepare training manuals and other educational materials.

• Work with department management to support professional development in tandem with Corporate HR Training Manager.

• Search for gaps in training content and materials that need updating for higher productivity, safety, and onboarding of staff.

• Plan, publicize, implement and evaluate department events, functions and programs for employees.

• Publicize employee recognition, incentive and award programs.

• Design and distribute event communications such as flyers, e-mails, ect.

• Participate in employee activities as needed.

• Assists with Manager In Charge (MIC) coverage

• Assists admin staff with Payroll updates for Seasonal staff as needed.

• Other duties as assigned.

Relationships (Internal)

All Santa Cruz Seaside Company Departments

Relationships (External)

Interaction with Santa Cruz Seaside Company Employees

Qualifications: Training and Experience

Must excel at providing outstanding Guest Service. Experience as a training coordinator and facilitator, with some experience in course design and 1+ year of supervisory experience required. 6 months + experience in a customer service environment. Theme Park Food Service knowledge and experience preferred but not required.

Knowledge, Skills and Abilities

• Knowledge and ability to used different style of training: traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

• Ability to authentically demonstrate enthusiasm and support others to become enthusiastic in their unique way.

• Ability to be confident and engaging public speaker and the ability to speak to diverse audiences.

• Ability to encourage people to get out of their comfort zones and do awkward “stuff” to learn how to provide an excellent Guest experience.

• Ability to work as a leader of a team and be able to motivate staff

• Ability to train, supervise, schedule, evaluate, and monitor the work of staff

• Ability to create Food Service training material

• Ability to possess a high level of self-initiative.

• Ability to build rapport quickly with employees.

• Ability to plan and execute programs.

• Ability to demonstrate strong collaboration and teamwork skills

• Ability to multitask, with competing demands for training and quick preparation time

• Ability to demonstrate time management skills

• Ability to remain calm under busy and sometimes stressful situations

• Ability to plan, multi-task and manage time effectively

• Ability to write and keep records for reports and training manuals

• Ability to utilize Microsoft word, Power Point, Outlook and FileMaker.

• Ability to communicate consistently and effectively with Guests and employees in a professional, positive, and friendly manner.

• Ability to understand, appreciate and communicate what makes the Boardwalk and the Seaside Company's culture strong.

• Ability to engage audiences and keep their interest at a high level.

• Ability to provide an appropriate sense of humor that makes training enjoyable for participants.

• Ability to learn about company operations and procedures.

• Ability to obtain CA Food Handler Card within 30 days of hire and Servsafe Manager Safety Certification within one year of hire.

• Ability to obtain CA Responsible Beverage Server within 30 days of hire

Physical Requirements

• Able to move and lift equipment and products weighing up to 25 lbs

• Able to stand and walk up to 8 hours per day and walk up and down stairs, lift, bend, reach, twist, push, pull and carry

• Able to hear normal conversations on the telephone and in person in a noisy environment

• Able to see, read, and write instructions and correspondences

• Bi-manual dexterity

• This is an in-person, on-site position

TESTING AFTER OFFER OF HIRE:

• Criminal Background

• Drug Test

• Signed privacy and confidentiality policy